New Guide:
7 AI Agents Every CX Leader Needs on their Team in 2026

Web Chat

Use web chat to connect with website visitors

Give customers a fast and convenient way to interact with your business.

Quiq web chat window showing an interactive delivery time scheduler, allowing a customer to self-select an available time slot from multiple options on Friday, February 4th
Panasonic logo in blueLululemon logo
Quiq web chat widget on a desktop e-commerce product page for a floor lamp, displaying contextual quick-reply buttons for Payment options and Warranty information

Make it easy to engage

With web chat on your website, visitors can easily reach out for assistance. AI agents can quickly answer questions, provide support, and even help guide customers to complete purchases.

Quiq web chat widget on a mobile retail product page offering proactive styling assistance, with quick-reply buttons for Styling, Size & fit, Store availability, and Customer service

Proactively drive purchases

Proactively interact with visitors to give suggestions, explain offerings, and guide transactions. Makes shopping quick and seamless—increasing conversion rates and customer satisfaction.

Quiq AI chatbot integrated into a Premiere Retail web chat window, greeting a customer and presenting quick-reply options to route inquiries to the appropriate support flow

Customers never wait for assistance

Deploy an AI agent to answer questions, troubleshoot, and resolve customers issues. Easily escalate to a human agent if necessary. 

Quiq web chat widget for Premiere Retail highlighting intelligent features including visitor tracking, chat history, chat routing, sentiment analysis, and chat continuation

Make it personal

Adding personalization to your web chat will elevate your customer experience from good to unforgettable. Quiq’s live web chat software makes personalizing messages easier by providing insight into the behavior and interests of website visitors.

uiq omnichannel agent platform displaying an active Web chat conversation alongside Apple Messages for Business, Instagram, WhatsApp, and Facebook Messenger channels with customer sentiment indicators

All your channels in one place

Add web chat to Quiq’s Digital Contact Center and benefit from AI Assistants and AI-powered workflows. 

Real customers. Real results.

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Frequently Asked Questions (FAQs)