With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of online orders. With this influx of sales, however, brands can also expect a massive influx of unmanageable customer service inquiries.
In recent posts, we’ve talked about how conversational AI can help boost revenue during the holidays.
But, as we approach the year’s end, there are three big reasons why AI-powered agents can prove critical to your customer service during the holiday season.
1. Order Personalization
Automated customer service can not only handle a large volume of inquiries, but it can do so with a level of personalization that would be difficult for human agents to accommodate at scale.
Integrated with backend order systems, Quiq’s Conversational AI can immediately pull up the details shoppers are looking for when contacting customer service, such as when the order will arrive. As wonderful as the holiday season is, it’s a stressful time for consumers as well as for brands, and this kind of frictionless order info, at any time of day or night, can make the experience a pleasant one.