Forrester Report: The State of Conversational AI Read the report —>

FORRESTER RESEARCH REPORT

Get Forrester’s take on
third-party messaging.

Access this Forrester research report to understand why third-party platforms have evolved from nice-to-have to must-have in contact centers.

Name(Required)
This field is for validation purposes and should be left unchanged.

Forrester Report: Use Popular Third-Party Messaging Platforms for Customer Service

What’s in this Forrester report?

  • Why consumers have embraced messaging platforms like Apple Messages for Business, Google’s Business Messages, Facebook Messenger, and WhatsApp
  • How to use third-party channels to build customer relationships and increase revenue
  • Key data on emerging customer service channels
  • Why customers expect brands to communicate via text-based channels
  • How contact centers are rapidly integrating with third-party messaging platforms
Forrester Report: Use Popular Third-Party Messaging Platforms for Customer Service