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FORRESTER RESEARCH REPORT

Get Forrester’s take on
third-party messaging.

Access this Forrester research report to understand why third-party platforms have evolved from nice-to-have to must-have in contact centers.

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Forrester Report: Use Popular Third-Party Messaging Platforms for Customer Service

What’s in this Forrester report?

Why consumers have embraced messaging platforms like Apple Messages for Business, Google’s Business Messages, Facebook Messenger, and WhatsApp
How to use third-party channels to build customer relationships and increase revenue
Key data on emerging customer service channels
Why customers expect brands to communicate via text-based channels
How contact centers are rapidly integrating with third-party messaging platforms

Forrester Report: Use Popular Third-Party Messaging Platforms for Customer Service