As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these products will inevitably be returned after the season ends. In fact, a survey from 2019 showed that the majority of consumers were likely to return at least some of their holiday gifts. This trend leaves retailers with a massive number of returns, which is why refining the customer return process in preparation for the holidays is essential.
Using messaging platforms for returns is a convenient and economical way to manage more customers and provide fast service. Quiq provides messaging software with seamless integration and chatbot capabilities for retailers looking to streamline communication.