A growing number of credit unions have implemented messaging to enhance member experience, expedite collections, and streamline loan processing. Take a look at some of Quiq’s most popular resources to help you get started on your messaging journey.
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BHFCU handled questions through phone, email, and social media platforms. Working with Quiq provided a way to not only add chat and text messaging, but enabled employees to gain efficiency by consolidating channels into a single platform.
Even before the pandemic, the team at Northwest Community Credit Union's messaging initiatives were underway with a focus on making engagement more convenient for members.
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Delivering a seamless and convenient customer experience was vital to the future success of credit unions before the onset of the pandemic. Now, there's more of a spotlight on the vital importance of enabling members to conduct business at a time and place that is most convenient to the member. Messaging is the channel your members prefer that allows self-service to happen on their terms.
Simple credit union messaging guidelines to help your credit union maintain trust and encourage engagement over this highly popular channel.
The race toward the next generation of self-service is underway. Read "7 Strategies to Support Self Service" for the technology tips to reduce call center volume.
CU members increasingly expect interactive two-way messaging capabilities. Read the article on CreditUnion Times on how to drive messaging adoption among your members.
it's no surprise that credit unions are seeking ways to tap into mobile technology, namely, text messaging, as a way to engage with members. In this article, we explore how text messaging has helped credit unions reduce collection time.
Messaging is helping lenders, improve pull-through rates, deliver faster, more convenient service to borrowers through messaging while reaping the benefits of this preferred, more cost-effective, method of communication.