Delivering a seamless and convenient customer experience was vital to the future success of credit unions before the onset of the pandemic. Now, there's more of a spotlight on the vital importance of enabling members to conduct business at a time and place that is most convenient to the member. Messaging is the channel your members prefer that allows self-service to happen on their terms.
Simple credit union messaging guidelines to help your credit union maintain trust and encourage engagement over this highly popular channel.
The race toward the next generation of self-service is underway. Read "7 Strategies to Support Self Service" for the technology tips to reduce call center volume.
CU members increasingly expect interactive two-way messaging capabilities. Read the article on CreditUnion Times on how to drive messaging adoption among your members.
it's no surprise that credit unions are seeking ways to tap into mobile technology, namely, text messaging, as a way to engage with members. In this article, we explore how text messaging has helped credit unions reduce collection time.
Credit Union Journal (Press Release): Quiq Adds Eight Major Credit Unions, Accelerating Financial Sector Momentum
Quiq announces it has added eight major credit unions to its customer base, signaling strong momentum within the financial sector. Credit Unions use Quiq Messaging to increase response times, attract a younger base and improve collection times.
Messaging is helping lenders, improve pull-through rates, deliver faster, more convenient service to borrowers through messaging while reaping the benefits of this preferred, more cost-effective, method of communication.
Attracting mobile millennial meals investing in the technology that makes your credit union more convenient and accessible. Read this article to see how so credit unions are tapping into the power of messaging to achieve this.