Quiq vs. kore.ai
If you have the engineering team to manage the complex setup, Kore.ai works.
But if you want fast time-to-value,
Quiq is the AI Agent platform you need.
Talk to us
“Quiq delivers on the outcomes that matter the most: Exceptional customer experiences.”
Adam Neale, Head of CS Governance, Panasonic
Why customers struggle with Kore.ai.
Unpredictable, layered pricing
Session-based billing, per-seat fees, and add-ons make budgets hard to predict.
Steep learning curve
Despite a “no-code” label, the interface feels cluttered past basic flows.
Slow, engineering-heavy implementation
Getting live takes dedicated engineers, months of setup, and complex migrations.
Performance and support gaps
Users report integration lag, inconsistent search results, and slow support responses.
Seamless movement between voice, text, and other channels
In a single support call, Quiq users can talk, text, and back again, making sure their customers get the best, most seamless experience to solve their issue.
Know exactly what the AI Agent is doing and why
Your AI Agent is trained with easy-to-read operating procedures that we call Process Guides. At any time, you can see step-by-step each decision the AI Agent made, and easily update your operating procedures to keep your AI Agent on task.
Launch your AI Agent without the data hassle
With Quiq, you don’t have to wait until your knowledge base and content are perfectly organized before using AI Agents. We use AI-powered data restructuring to transform your data for you, so you can launch faster.
But how do I avoid hallucinations?
Quiq’s purpose-built hallucination mitigation prevents errors before they happen. Our proprietary Verify Claim feature cross-references AI responses against your grounded data before the message is sent, preventing the kind of PR nightmares that keep leaders up at night.
Insights that drive quality
Conversation Analysts instantly analyze every interaction—whether handled by AI, a human agent, or both. Move past rigid analytics and create custom metrics that align with your business objectives.
Smooth hand-off between human and AI Agents
Quiq offers seamless collaboration between AI and human agents with a unified workspace. Quiq’s embedded agent console in major CRMs like Salesforce and Zendesk guarantees smooth handoffs and shared context across channels.
Quiq wins with Gartner customers
| Agentic AI Capabilities |  | |
|---|---|---|
AI Agents on Voice, Chat, Email, Text. | Voice is not multi-modal | |
AI Agents on WhatsApp, Apple Business Messenger, Google RCS. | ||
Easily customize your AI Agent to represent your brand with operating procedures, guardrails, personality/brand training, and more. | ||
Additional channel use during calls enables, for example, AI Agent over voice to text options to your customers in the same conversation. | ||
AI Assistants to support human agents by suggesting next best actions, providing responses, and sharing insights. | Either integrated or works natively with Quiq’s agent workspace | |
Agent Workspace for human agents to work with customers when calls are escalated from AI Agents. | ||
AI Workflows that create agentic workflows using APIs to automate tasks across the whole enterprise stack. | ||
AI Conversation Analysts to evaluate quality KPIs for both AI and human agents, including customized reports and traditional dashboards. |
| Managing the AI Lifecycle | | |
|---|---|---|
Get your data AI-readyAI-powered data restructuring to get your product catalogs, knowledge bases, how-to manuals ready to train your AI Agent. | ||
Train the AI AgentEasy-to-read process guides for the AI Agent to follow. | ||
Set GuardrailsAdd guardrails and claim verification that double-check every AI Agent answer to ensure accuracy and keep the AI Agent on task. | No claim verification ability | |
Drive your own testingEasily test the AI Agents reactions at scale. Run hundreds of simulations against common questions. | ||
Get Step-by-Step VisibilityLearn why the AI Agent did what it did with step-by-step visibility so you can fix it if it strayed. | ||
Launch & AnalyzeSet up an AI Analyst to score your AI Agents, intuit CSAT scores, and make sure it’s doing its job. |
Frequently Asked Questions (FAQs)
What makes Quiq the best Kore.ai alternative?
Kore.ai is built for enterprise teams with the engineering resources to manage its complexity, but that flexibility comes at a cost: unpredictable session-based pricing, a steep learning curve, and implementation timelines that can stretch for months. Quiq delivers the same enterprise-grade agentic AI capabilities without the overhead. With transparent pricing, AI-powered data restructuring that removes the need for a perfectly organized knowledge base, and Process Guides that make every AI decision easy to audit, teams launch AI Agents in weeks instead of months, without giving up visibility or control.
Can I launch an AI Agent if my knowledge base isn't perfect?
Yes. One of the biggest hurdles with other customer service automation platforms is the need for perfectly organized data before training can begin. Quiq eliminates this bottleneck with AI-powered data restructuring. We transform your existing data for you, allowing you to launch faster and generate value immediately, rather than waiting months to clean up your knowledge base manually.
How does Quiq prevent AI hallucinations and manage risk?
Security and trust are non-negotiable for enterprise brands. Quiq mitigates the risk of hallucinations with our proprietary Verify Claim feature. This technology cross-references every AI response against your grounded data before the message is sent to the customer. It’s an essential safeguard that prevents PR nightmares and gives C-suite leaders the confidence to deploy enterprise AI agents at scale.
What kind of visibility do I have into the AI’s decision-making?
Complete transparency. Unlike solutions where logic is hidden, Quiq trains your AI Agents using easy-to-read Process Guides. You can view the step-by-step decision tree for any interaction to understand exactly why the AI took a specific action. If the AI strays or business needs change, you can easily update the operating procedures in real-time without needing a team of engineers.