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Customer Experience |
7
min read
7 Reasons Why Customers Want to Text You
The Quiq Team
AI |
5
min read
How Does Data Impact Optimal AI Performance in CX? We Break It Down.
The Quiq Team
Channels |
4
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Google Business Messaging is Ending – Here’s How You Should Adapt
Max Fortis
Channels |
8
min read
8 Tips to Improve Customer Retention
Cristina Bravo-Olmo
Channels |
8
min read
What is Rich Messaging? - A Guide for CX Leaders Weighing the Benefits
Max Fortis
AI |
8
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4 Benefits of Using Generative AI to Improve Customer Experiences
The Quiq Team
Contact Centers |
9
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How Generative AI is Supercharging Contact Center Agents
The Quiq Team
AI |
5
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How To Be The Leader Of Personalized CX In Your Industry
Cristina Bravo-Olmo
Customer Experience |
7
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6 Tips to Build Your Customer Referral Program
Cristina Bravo-Olmo
Channels |
4
min read
How Messaging Delivers a Modern Customer Experience
Cristina Bravo-Olmo
Customer Experience |
8
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E-Commerce Holiday Planning: How to Connect with Shoppers Staying Home
Cristina Bravo-Olmo
Customer Experience |
8
min read
Customer Journey Mapping 101—With Examples!
The Quiq Team
Customer Experience |
7
min read
Collecting Feedback From Customers: A Step-By-Step Guide
Cristina Bravo-Olmo
Channels |
6
min read
Do You Know Your Customer Churn Rate?
Cristina Bravo-Olmo
Customer Experience |
9
min read
How to Anticipate Customer Needs (With Examples)
The Quiq Team
Customer Experience |
7
min read
Your Guide to Developing a Crisis Management Plan
The Quiq Team
Customer Experience |
8
min read
CSAT Score vs. NPS (and How to Raise Both)
Cristina Bravo-Olmo
Customer Experience |
6
min read
7 Customer Experience (CX) Predictions for 2022
Cristina Bravo-Olmo
Table of Contents
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1. Personalization will become table stakes.
2. Customers will embrace social commerce.
3. Brands will face the same old customer issues.
4. The talent shortage will shift contact centers’ tactics.
5. Contact centers will focus on empathy.
6. Adoption of digital payment platforms will accelerate.
7. People will put down their phones.
Strengthen Your Customer Experience in 2022
→
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