Watch this fireside chat between Quiq CEO and founder Mike Myer, Michael Dolloff, Chief Revenue Officer (CRO) at InflowCX, Andrew Pryfogle, Leader of Market Development at AVANT Communications and Hans van Dam, founder/CEO at CDI Services, centered around their 2025 predictions for how the customer journey will morph in the upcoming year and beyond.
Here are some key questions and concepts the four of them explored:
1. Defining agentic AI, the hot new term everyone is discussing: How big of a role will it play in 2025?
2. How businesses will start adopting and implementing AI (Hint: It’s very different from traditional software!)
2. The evolving role of authentic human intelligence—and how AI will augment it.
As we all reflect on 2024 and gear up for 2025, don’t miss this enlightening conversation between four leaders who are on the cutting edge of CX. Watch the on-demand webinar now!
On-Demand Webinar
Embracing the Customer Journey of the Future: What It Will Take to Thrive in 2025 (and Beyond)
Discover how Quiq's customer AI agents help you drive a seamless CX journey.
Read our latest articles on AI
Conversational AI in Healthcare: Complete Guide to Benefits and Applications
Key takeaways Healthcare organizations handle millions of patient interactions each year, and the ma...
Cognitive Architecture Explained: How Intelligent Agents Think, Learn, and Adapt
Key takeaways Cognitive architecture is both a theory about the structure of the human mind and a co...
The 12 Most Asked Questions About AI, Answered Plainly
Key Takeaways People have a lot of questions about AI right now — and most of the answers they fin...
Voice AI Latency Explained: The Three Factors Behind Every Response
Key Takeaways When evaluating a voice AI platform, latency is inevitably one of the first concerns r...
Understanding LLMs vs Generative AI for Business Leaders
Key Takeaways The terms “generative AI” and “LLM” get tossed around intercha...
Interpretability vs Explainability: Key Differences
Key takeaways In recent months, we’ve produced a tremendous amount of content about generative...
AI Model Evaluation: 2026 Guide
Key takeaways Machine learning is an incredibly powerful technology. That’s why it’s bei...
Decagon vs Intercom: 2026 Comparison
Key Takeaways AI agents are rapidly changing how companies handle customer support. Instead of relyi...
Decagon Pricing: How Much Does Decagon Cost in 2026?
For years, the world of tech has been conditioned to traditional SaaS pricing models. You pay per se...
Understanding Automated Customer Service in 2026
Key Takeaways Automated customer service is the use of technology—AI, last-gen chatbots, next-gen ...
AI Lead Generation: Your Secret Weapon for Explosive Growth
Key Takeaways Lead generation is the process of identifying potential customers for your products or...
Voice AI in Banking: A Strategic Roadmap for Financial Institutions
Key Takeaways The last time you called your bank, how long did you spend navigating a phone tree? Pr...
Voice AI in Healthcare: Strategy, Safety, and Deployment for Health Systems
Key Takeaways When patients call your health system, many still face long holds, rigid phone trees, ...
Voice AI vs IVR Systems: 7 Key Differences
Key takeaways If you manage customer experience or operations for a high-volume brand, you already k...
Sierra AI vs Decagon: AI Agent Platform Comparison (2026)
Are you looking to build AI agents in 2026, with a platform that goes beyond simple chatbots, built ...
11 Live Chat Best Practices for Exemplary Service
Read the 11 live chat best practices that can help you deliver the ultimate customer experience. Mak...
2026 Sierra AI Reviews: Pros, Cons, Pricing and More
Do you want to provide exceptional customer support that goes beyond chatbots? In the past couple of...
Multimodal LLM: What They Are and How They Work
Key Takeaways Artificial Intelligence has entered a new era where language alone is no longer enough...

















