National Furniture Retailer Reduces Escalations to Human Agents by 33%
A well-known furniture brand faced a significant challenge in enhancing their customer experience (C...
How a Leading Office Supply Retailer Answered 35% More Store Associate Questions with Generative AI
In an era where artificial intelligence is rapidly transforming various industries, the retail secto...
How a Premium Jeweler Drove 40X Return on Ad Spend
The Challenge
The company wanted an interactive and engaging way to recom...
Pella Resolves Pane Points with Messaging
Pella Corporation is a leading designer and manufacturer of window and doors. Pella has over 7,000...
Text Messaging for Government: How to Connect With Citizens
It’s more than just reporting potholes. Cities are transforming through the use of 311 by providin...
How Stio Geared Up For Growth
Since opening its doors in 2012, Stio has embraced a direct-to-consumer model selling high-quality,...
Brinks Home Security Customer Success Video
Brinks has been using messaging for almost 2 years now. In that time, the company has improved agent...
Brinks Home Security™ Monitors and Responds to Changing Market Demands
Q: What motivated Brinks to look at messaging as a way to connect with customers?...
Pier 1 Cozies Up To Effortless Customer Engagement
Retailer Pier 1 Imports, has been around for 56 years and knows a thing or two about evolving within...
Digiday: Overstock’s customer service texts have a 98 percent open rate
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Hospitality Technology: Ski Resort Uses Text Messaging to Interact with Guests
Jackson Hole uses messaging to interact with guests.
Hospitality Technology highlights how...