The Benefit Of Chat Suggest To businesses
Messaging offers a better agent to customer concurrency ratio compared with either voice or live chat. Brands reduce their contact center operational costs by launching Chat Suggest.
By enabling Chat Suggest, you can:
- Deflect calls before they reach your IVR queue
- Reduce voice support costs by shifting call volume to messaging
- Improve agent concurrency with messaging, enabling agents to manager 6 or more conversations at a time
- Increase customer satisfaction by reducing wait times and getting cut-off in mid-conversation on phone lines
- Better customer experience with built-in features, such as Apple Pay, list pickers, time pickers, and Augmented Reality
Do more than a phone call ever could with Apple Business Chat. Have you ever tried sending an image over the phone? Not possible. Have you ever tried to schedule an appointment over the phone? Painful. Have you ever tried to take payment over the phone? Not the most secure. With Apple Business Chat, everything is possible, private, secure, and most importantly, easy.
Think about it from your customers’ perspective. If you were in their shoes, do you want a phone call to be the only option offered? What if you are going into a meeting, headed to pick up kids, hanging out with friends? Do you really want to call a business, navigate a phone tree, wait on hold, and then have to talk to at least one person to get a question answered? No. You don’t.
Stopping everything to make a phone call is quite possibly one of the least convenient things to do today. Our lives are too busy to sit down and focus on just one thing.