If you’re still wondering “What’s the difference between Google RCS and Business Messages?”, you’re not alone. You’ve probably heard a lot about the benefits such as the ability to send and receive longer messages, attach files, and send hi-res images. While there are similarities between the two, let’s dig into the differences. The biggest difference between Google RCS Business [...]
Learn how Brinks Home Security used automation to accelerate their customer retention program and reach more customers .
With Google’s Business Messages, your company can make it easy for consumers to reach you during their moment of need. In this post, you’ll learn the benefits of using Google’s Business Messages and why you should get started with this channel today.
Today’s consumers expect the ease and convenience of digital engagement as part of their experience with brands. Here's a step-by-step guide on how to add digital customer service to your customer's experience.
Google’s Business Messages provides brands a comprehensive messaging solution across Android devices through Google search and Maps. Let’s take a closer look at Google’s Business Messages and all of the great features that make this channel a must have for every company.
BHFCU handled questions through phone, email, and social media platforms. Working with Quiq provided a way to not only add chat and text messaging, but enabled employees to gain efficiency by consolidating channels into a single platform.
Metro Transit recognized their need for a new method of reaching their riders, effectively and conveniently. Customers were specifically asking for the ability to engage with the agency via text messaging for both customer service and public safety issues. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency. The agency set out to find a solution that would work for both customer service and public safety and found the perfect match with Quiq.
Even before the pandemic, the team at Northwest Community Credit Union's messaging initiatives were underway with a focus on making engagement more convenient for members.
Today's customers have a lot of questions and expect a fast, first-class experience with personalized answers. Learn how to modernize your customer service.
Quiq recently sponsored a report by Digital Commerce 360. “Coronavirus: Ecommerce Crisis Management for Today and Tomorrow”. The 100+ page report presents data, insights, and usable best practices that all B2C and B2B companies can use now and going forward. This post, and the report we encourage you to download, is meant to inspire you to take action now. Help your company thrive in the long-term by deploying technology that will save you time and money, now and in the future.