Digital Customer Engagement for Retail

As messaging continues to help spur retail growth, we’ve seen more companies look to this channel to improve the customer experience. We’ve aggregated some of our most popular resources to help you with your research into messaging for your business.

Feel free to download these resources:

Quiq’s Retail Stats 1-Pager

Real results from leading brands using Quiq’s messaging platform to deliver brand-defining experiences.

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7 Reasons Your Customers Want To Text You

Your customers want to text you. Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now.

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Ebook: Messaging Best Practices for Retailers

Expert advice on launching and implementing messaging within your business.

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Quiq’s Essential Guide to TCPA for Retailers

Implementing messaging in your organization means maintaining TCPA compliance. Here’s how it’s done.

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Quiq’s Chatbot Workbook

Download our easy to follow, step-by-step guide to understanding and implementing bots in any organization.

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Learn How These Retailer Use Messaging  

Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with growth, they turned to Quiq’s messaging, web chat, and bot platform for support.

Tailored Brands brought on Quiq Messaging to support its two largest brands: Men’s Wearhouse and Jos. A. Banks. Now these retailers are able to quickly respond to customer inquiries about online orders, products, promotions, and tuxedo rentals - all via messaging.

Join These Leading Brands Who Use Messaging  

More Insider Tips Straight From The Quiq Blog

By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.

In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete examples of who is doing it rightLet’s take a brief look at the history of mobile shopping for insight into why this game of catch-up is afoot. Then, we’ll examine the mobile retail trends happening today which are shaping the future of retailer’s mobile shopping strategy.

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