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Get Forrester's insights on benefits, risks, and implementation of conversational AI.

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Featured Resource

Forrester Report

Get Forrester's insights on benefits, risks, and implementation of conversational AI.

Read the report

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Quiq Translate Webinar Replay with The City of Knoxville

Posted on April 14, 2021November 15, 2024 The Quiq Team

Retailer Webinar Replay: How to Prepare for an Unprecedented Holiday Season

Posted on September 15, 2020November 15, 2024 Mark Kowal

Forrester Webinar: Connecting with Customers Through Messaging and Bots

Posted on April 18, 2019November 15, 2024 Lauren Winder

Consumers’ Expectations Around Engagement

Today’s consumers’ expectations around engagement have driven companies to “up-level” their accessibility and responsiveness. In this on-demand webinar, Kate Leggett, Principal Analyst at Forrester Research joins Mike Parish, of Brinks Home Security, to discuss how to connect with customers through messaging and bots.

As the leading expert on customer relationship management (CRM) and customer service strategies, Kate shares deep insights into the consumer behaviors that are shaping how many of the leading brands leverage messaging and bots to better engage with their customers. Mike Parish, Director of Experience and Service design at Brinks Home Security reveals the results and surprises of implementing messaging and bots.

About Quiq

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App,and Kik for help with their pre-sales and post-sales questions. Learn more about Quiq today!

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