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The Quiq Blog

The latest news and expert advice on AI, CX, and customer service.

AI | 9 min read

6 Questions to Ask Generative AI Vendors You’re Evaluating

With all the power exhibited by today’s large language models, many businesses are scrambling to leverage them in their ...
Channels | 4 min read

Apple Business Updates - A New Way To Proactively Engage Customers on Apple Messages for Business

Contact Centers | 8 min read

Reinventing Customer Support: How Contact Center AI Delivers Efficiency Like Never Before

AI | 10 min read

Engineering Excellence: How to Build Your Own AI Assistant - Part 2

AI | 8 min read

AI Assistant Builder: An Engineering Guide to Production-Ready Systems - Part 1

AI | 9 min read

How Customer Service AI Can Change Your Business

AI | 5 min read

10 Examples of AI Customer Service Solutions That Could Change Your Business

AI | 4 min read

5 Engineering Practices For Your LLM Toolkit

AI | 8 min read

How the AI Chatbot for Customer Service Became the AI Agent (And How It Actually Works)

AI | 4 min read

Highlights from My Build vs. Buy Discussion with TTEC: How to Make the Right Strategic Choice for Your Organization

Channels | 8 min read

These are the Most Essential Customer Service Chat Platform Types

Channels | 8 min read

Transforming Business with a Voice AI Platform

AI | 7 min read

Why Even the Best Conversational AI Chatbot Will Fail Your CX

AI | 12 min read

Evolving the Voice AI Chatbot: From Bots to Voice AI Agents & Their Impact on CX Leaders

AI | 4 min read

National Furniture Retailer Reduces Escalations to Human Agents by 33%

AI | 7 min read

What is LLM Function Calling and How Does it Work?

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