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The Quiq Blog

The latest news and expert advice on AI, CX, and customer service.

AI | 9 min read

6 Questions to Ask Generative AI Vendors You’re Evaluating

With all the power exhibited by today’s large language models, many businesses are scrambling to leverage them in their ...
Customer Experience | 7 min read

7 Reasons Why Customers Want to Text You

Channels | 11 min read

How To Encourage More Customers To Use your Live Chat Service

AI | 11 min read

Current Large Language Models and How They Compare

AI | 6 min read

The Truth About APIs for AI: What You Need to Know

AI | 2 min read

Going Beyond the GenAI Hype — Your Questions, Answered

AI | 5 min read

How Does Data Impact Optimal AI Performance in CX? We Break It Down.

Channels | 4 min read

Google Business Messaging is Ending – Here’s How You Should Adapt

Channels | 8 min read

8 Tips to Improve Customer Retention

AI | 4 min read

Does Quiq Train Models on Your Data? No (And Here’s Why.)

AI | 4 min read

Does GenAI Leak Your Sensitive Data? Exposing Common AI Misconceptions (Part Three)

Channels | 8 min read

A Deep Dive into Asynchronous vs. Synchronous Messaging — and the Pros and Cons of Each

AI | 5 min read

Will GenAI Hallucinate and Hurt Your Brand? Exposing Common AI Misconceptions (Part Two)

Channels | 8 min read

What is Rich Messaging? - A Guide for CX Leaders Weighing the Benefits

AI | 4 min read

Is Your CX Data Good Enough for GenAI? Exposing Common AI Misconceptions (Part One)

Customer Service | 7 min read

9 Top Customer Service Challenges — and How to Overcome Them

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