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The Quiq Blog

The latest news and expert advice on AI, CX, and customer service.

AI | 13 min read

What is Agentic AI? Everything You Need to Know.

The landscape of artificial intelligence is rapidly evolving, and at the forefront of this evolution is agentic AI. As not...
Channels | 4 min read

Apple Business Updates - A New Way To Proactively Engage Customers on Apple Messages for Business

Contact Centers | 8 min read

Reinventing Customer Support: How Contact Center AI Delivers Efficiency Like Never Before

AI | 10 min read

Engineering Excellence: How to Build Your Own AI Assistant - Part 2

AI | 8 min read

AI Assistant Builder: An Engineering Guide to Production-Ready Systems - Part 1

AI | 9 min read

How Customer Service AI Can Change Your Business

AI | 5 min read

10 Examples of AI Customer Service Solutions That Could Change Your Business

AI | 4 min read

5 Engineering Practices For Your LLM Toolkit

AI | 8 min read

How the AI Chatbot for Customer Service Became the AI Agent (And How It Actually Works)

AI | 4 min read

Highlights from My Build vs. Buy Discussion with TTEC: How to Make the Right Strategic Choice for Your Organization

Channels | 8 min read

These are the Most Essential Customer Service Chat Platform Types

Channels | 8 min read

Transforming Business with a Voice AI Platform

AI | 7 min read

Why Even the Best Conversational AI Chatbot Will Fail Your CX

AI | 12 min read

Evolving the Voice AI Chatbot: From Bots to Voice AI Agents & Their Impact on CX Leaders

AI | 4 min read

National Furniture Retailer Reduces Escalations to Human Agents by 33%

AI | 7 min read

What is LLM Function Calling and How Does it Work?

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