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Contact Centers |
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7 Ways to Get Ahead of Holiday Customer Service Issues
Michael Hartsog
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Channels |
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Channels |
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Contact Centers |
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Contact Centers |
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Improve Average Handle Time Using This Key Metric
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Channels |
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How Messaging Impacts Contact Center Staffing
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Channels |
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How Messaging Fits Into The Call Center
Michael Hartsog
Contact Centers |
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Part 1: Four Reasons to Add Messaging to The Contact Center
Michael Hartsog
Table of Contents
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The Messaging Mandate
1. Customers Expect It
2. It’s a Competitive Advantage
3. Significant Cost Savings
4. Higher Customer Satisfaction
Conclusion
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