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Get Forrester's insights on benefits, risks, and implementation of conversational AI.
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Forrester Report
Get Forrester's insights on benefits, risks, and implementation of conversational AI.
Read the report
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Forrester Report: The State of Conversational AI
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FORRESTER REPORT
The state of
Conversational AI
Read the report
Contact Centers |
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Michael Hartsog
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Table of Contents
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1. Start preparing now
2. Strategize based on last year’s performance
Customer service KPIs
3. Improve your knowledge base
4. Make your return policy easy to find
5. Provide holiday training
6. Embrace automation
7. Prep your social media team
Enterprises see the biggest social media message jump over the holidays:
Holiday shopping is already here
Get ahead of customer service issues with Quiq
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