About Max Fortis
Max is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.
3 Benefits of Instant Messaging Customer Service to Help Your Business
With the abundance of technology available to companies that promise to streamline processes, increa...
Rich Messaging: Make Online Shopping A Conversation
The term doesn't refer to communication reserved solely for the elite, but...
The Evolution of Texts and Instant Messaging in Business
Instant messaging has changed the landscape of business-to-consumer interaction. The average America...
The Future of Live Chat in Business
As the way consumers spend time online evolves, companies are rethinking the ways they connect to cu...
How Rich Messaging Is Transforming the Way Customers Shop
These days, consumers prefer the convenience of shopping online and are continuing to shift their s...
Business Messaging: Hindsight is 20/20
How many times have you said to yourself, “Hindsight is 20/20”?
While the origins of t...
Video: Shopify store - Conversational Commerce
Your customers are already using their cell phone, computer, or tablet to browse your Shopify store....
The Future of Digital Channels for Business Messaging
A couple of years ago, we were focused on educating the market on messaging and if messaging was rig...
Text Messaging Do’s and Don’ts
Cross-channel communication doesn’t just provide a more seamless user experience — it also keeps...
eBook: Business Messaging Best Practices
Business SMS/text messaging is the fast, convenient, and preferred way for customers to engage with...
Quiq Overview: Messaging in a Minute!
Business messaging is the way top brands and today's customers engage with each other....
How to Choose the Best Live Chat Software for Your Business
A software investment of any kind takes due diligence, and purchasing live chat software should be n...
6 Reasons to Use Business Text Messaging
It’s no secret that texting is the preferred channel of communication for most consumers. The ease...
5 Ways Rich Messaging for Customer Service Transforms Customer Expectations
Remember when using acronyms like LOL, BRB, and BTW were the only way to express yourself on a text...
Top 5 Business Messaging Use Cases
Business messaging is the way connected consumers prefer to engage with you. They are mobile and bus...
5 Ways Live Chat Drives Revenue
Using live chat to drive more revenue is just smart business and plenty of companies have embraced t...