At the recent Customer Response Summit in San Diego, I had the privilege of hosting a dynamic “Practitioner Pop-up” session with Execs In The Know. This think tank brought together CX leaders to tackle real-world challenges submitted by attendees, sparking some of the most meaningful conversations I’ve experienced at an event.
From gaining executive buy-in for AI projects to balancing automation with the human touch, the session highlighted five critical challenges facing CX leaders today. These discussions not only resonated with what we hear from our customers at Quiq, but also underscored the shared hurdles and opportunities in our industry.
I’ve recapped these key takeaways in a guest post for Execs In The Know, where I dive deeper into the insights and solutions shared during the session. I invite you to explore the full post and join the conversation: 5 Key Challenges CX Leaders Face Today: A Think Tank Recap.