About The Quiq Team
Turning Chatbots Into Virtual Shopping Assistants
Turning Chatbots Into Virtual Shopping Assistants
These days, brick-and-mortar retail is q...
Modernizing Customer Experience with Order Management Automation
eCommerce businesses are continuing to experience rapid growth in online orders in 2021. As a result...
Three Ways Conversational AI Can Boost Your Customer Service During the Holidays
With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of o...
Formal vs. Casual: Which Style Is Best for Customer Service?
How to Win Over B2B Customers and Build Trust
Interactions with business-to-business (B2B)...
How Chatbots Are Improving Troubleshooting With Customers
In the past, customer support professionals needed to answer all tech support questions from custome...
Chatbots: How AI Is Becoming More Personal Than Ever
What's the solution? Technology now allows a variety of real-time services for customers, including...
5 Ways To Build A Chatbot To Improve Customer Service
Chatbots, or bots, are at the top of countless Google search results these days. Why so much researc...
10 Omni-channel Customer Service Best Practices You Can Count On
Today's purchaser has evolved to a savvy, well-researched shopper who is quite comfortable online. W...
Driving Credit Union Messaging Adoption: What Works?
Loan processing velocity, abandonment reduction and expired application rescues; collection prompts...
5 Critical Times to Set Service Level Agreements (SLAs) for Customer Experience
Service Level Agreements (SLA's) are agreements that companies use to help their customers understan...
Quiq Celebrates #womenthatcode for Women's Month - Q&A with Gretchen Dickie
Adjusting to growth can be challenging and change can be hard for some people, but Gretchen Dickie,...
Quiq Celebrates International Women's Day - Q&A with CMO, Dani Wanderer
Quiq Supports International Women's Day...
Direct Digital: Augmenting Customer Service With Multi-Channel Messaging
Giving customers choices and standing out from the competition—that’s what Direct Digital wanted...
[White Paper] Building a Digital Engagement Strategy for Customer Service
Digital Engagement Strategy
A customer’s level of engagement with your company is like a...
Never Just Measure Up: Outpace Your Competition
The age of digital disruption has changed customer expectations, requiring companies to operate at a...
