About The Quiq Team
Three Ways Conversational AI Can Boost Your Customer Service During the Holidays
With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of o...
Formal vs. Casual: Which Style Is Best for Customer Service?
How to Win Over B2B Customers and Build Trust
Interactions with business-to-business (B2B)...
How Chatbots Are Improving Troubleshooting With Customers
In the past, customer support professionals needed to answer all tech support questions from custome...
Chatbots: How AI Is Becoming More Personal Than Ever
What's the solution? Technology now allows a variety of real-time services for customers, including...
5 Ways To Build A Chatbot To Improve Customer Service
Chatbots, or bots, are at the top of countless Google search results these days. Why so much researc...
10 Omni-channel Customer Service Best Practices You Can Count On
Today's purchaser has evolved to a savvy, well-researched shopper who is quite comfortable online. W...
Driving Credit Union Messaging Adoption: What Works?
Loan processing velocity, abandonment reduction and expired application rescues; collection prompts...
5 Critical Times to Set Service Level Agreements (SLAs) for Customer Experience
Service Level Agreements (SLA's) are agreements that companies use to help their customers understan...
Quiq Celebrates #womenthatcode for Women's Month - Q&A with Gretchen Dickie
Adjusting to growth can be challenging and change can be hard for some people, but Gretchen Dickie,...
Quiq Celebrates International Women's Day - Q&A with CMO, Dani Wanderer
Quiq Supports International Women's Day...
Direct Digital: Augmenting Customer Service With Multi-Channel Messaging
Giving customers choices and standing out from the competition—that’s what Direct Digital wanted...
[White Paper] Building a Digital Engagement Strategy for Customer Service
Digital Engagement Strategy
A customer’s level of engagement with your company is like a...
Never Just Measure Up: Outpace Your Competition
The age of digital disruption has changed customer expectations, requiring companies to operate at a...
Customer Service Messaging Infographic
This customer service messaging infographic was developed from the results of a Quiq partnered 2017Â...