Contact Center Managers: What Do LLMs Mean For You?
Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technol...
Ways to Use ChatGPT for Customer Service
Now that we’ve all seen what ChatGPT can do, it’s natural to begin casting about for ways to put...
Exploring Cutting-Edge Research in Large Language Models and Generative AI
By the calendar, ChatGPT was released just a few months ago. But subjectively, it feels as though 60...
How to Evaluate Generated Text and Model Performance
Machine learning is an incredibly powerful technology. That’s why it’s being used in everything...
How to Get the Most out of Your NLP Models with Preprocessing
Along with computer vision, natural language processing (NLP) is one of the great triumphs of modern...
What Is Transfer Learning? - The Role of Transfer Learning in Building Powerful Generative AI Models
Machine learning is hard work. Sure, it only takes a few minutes to knock out a simple tutorial wher...
How Generative AI is Supercharging Contact Center Agents
If you’re reading this, you’ve probably had a chance to play around with ChatGPT or one of the o...
A Guide to Fine-Tuning Pretrained Language Models for Specific Use Cases
Over the past half-year, large language model...
Brand Voice And Tone Building With Prompt Engineering
Artificial intelligence tools like ChatGPT are changing the way strategists are building their brand...
LLMs For the Enterprise: How to Protect Brand Safety While Building Your Brand Persona
It’s long been clear that advances in artificial intelligence change how businesses operate. Wheth...
Semi-Supervised Learning Explained (With Examples)
From movie recommendations to chatbots as customer service reps, it seems like machine learning (ML)...
Quiq Is Honored To Be A 2023 Bronze Stevie® Winner
Quiq is proud to announce that it has been honored as a 2023 Bronze Stevie® winner in the Best Tech...
How Large Language Models Have Evolved
It seems as though large language models (LLMs) exploded into public awareness almost overnight. Rel...
5 Tips to Improve E-commerce Customer Service
What do customers want from your e-commerce business? Did you think of products first?
That’s a...
Comparing Live Chat and Chatbots
How often do you interact with brands online? In-person?
Brand interactions now happen onl...
How To Add Digital Customer Service
Don’t have a digital customer service strategy? There are no more excuses.
Today’s consumers...
How a Premium Jeweler Drove 40X Return on Ad Spend
The Challenge
The company wanted an interactive and engaging way to recom...
5 Examples of Omnichannel Strategies That Will Boost Your Holiday Sales
This year, holiday shopping will be more digital than ever before. As consumers continue their shift...