Contact Center Managers: What Do LLMs Mean For You?

Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technol...

Ways to Use ChatGPT for Customer Service

Now that we’ve all seen what ChatGPT can do, it’s natural to begin casting about for ways to put...

Exploring Cutting-Edge Research in Large Language Models and Generative AI

By the calendar, ChatGPT was released just a few months ago. But subjectively, it feels as though 60...

How to Evaluate Generated Text and Model Performance

Machine learning is an incredibly powerful technology. That’s why it’s being used in everything...

How to Get the Most out of Your NLP Models with Preprocessing

Along with computer vision, natural language processing (NLP) is one of the great triumphs of modern...

What Is Transfer Learning? - The Role of Transfer Learning in Building Powerful Generative AI Models

Machine learning is hard work. Sure, it only takes a few minutes to knock out a simple tutorial wher...

How Generative AI is Supercharging Contact Center Agents

If you’re reading this, you’ve probably had a chance to play around with ChatGPT or one of the o...

A Guide to Fine-Tuning Pretrained Language Models for Specific Use Cases

Over the past half-year, large language model...

Brand Voice And Tone Building With Prompt Engineering

Artificial intelligence tools like ChatGPT are changing the way strategists are building their brand...

LLMs For the Enterprise: How to Protect Brand Safety While Building Your Brand Persona

It’s long been clear that advances in artificial intelligence change how businesses operate. Wheth...

Semi-Supervised Learning Explained (With Examples)

From movie recommendations to chatbots as customer service reps, it seems like machine learning (ML)...

Quiq Is Honored To Be A 2023 Bronze Stevie® Winner

Quiq is proud to announce that it has been honored as a 2023 Bronze Stevie® winner in the Best Tech...

How Large Language Models Have Evolved

It seems as though large language models (LLMs) exploded into public awareness almost overnight. Rel...

5 Tips to Improve E-commerce Customer Service

What do customers want from your e-commerce business? Did you think of products first? That’s a...

Comparing Live Chat and Chatbots

How often do you interact with brands online? In-person? Brand interactions now happen onl...

How To Add Digital Customer Service

Don’t have a digital customer service strategy? There are no more excuses. Today’s consumers...

How a Premium Jeweler Drove 40X Return on Ad Spend

The Challenge The company wanted an interactive and engaging way to recom...

5 Examples of Omnichannel Strategies That Will Boost Your Holiday Sales

This year, holiday shopping will be more digital than ever before. As consumers continue their shift...