Getting Customer Support From Companies Will Be Easier In 2018

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Shep Hyken is a customer service and experience expert, keynote speaker and New York Times and Wall Street Journal, bestselling author. Recently, Shep shared why he thinks some brands have decoded how to connect with their customers. Read the Forbes article to hear Shep Hyken’s recommendation on using messaging to increase customer satisfaction.

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A Quiq look at the Gartner Magic Quadrant for Conversational AI Platforms: What’s useful and what’s missing?