6 Questions to Ask Generative AI Vendors You’re Evaluating

With all the power exhibited by today’s large language models, many businesses are scrambling to l...

Your Guide to Trust and Transparency in the Age of AI

Over the last few years, AI has really come into its own. ChatGPT and similar...

Getting the Most Out of Your Customer Insights with AI

The phrase “Knowledge is power” is...

Security and Compliance in Next-Gen Contact Centers

Along with almost everyone else, we’ve been singing the praises of...

LLM-Powered AI Assistants for Hotels - Ultimate Guide

New technologies have always been disruptive, supercharging those firms that embrace it and requirin...

Explainability vs. Interpretability in Machine Learning Models

In recent months, we’ve produced a tremendous amount of content about generative AI – from high-...

Building Better Customer Relationships with Text Messaging

Customer engagement is constantly evolving and the trend towards more customer-centric experiences h...

AI Translation for Global Brands

AI is already having a dramatic impact on various kinds of work, in places like...

Top 5 Benefits of AI for Hospitality

As an industry, hospitality is aimed squarely at meeting customer needs. Whether it’s a businesswo...

How Scoped AI Ensures Safety in Customer Service

AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possib...

What is an AI Assistant for Retail?

Over the past few months, we’ve had a lot to say about artificial intelligence, its...

Top 7 AI Trends For 2024

The end of the year is generally a time that prompts reflection about the past. But as a forward-thi...

Generative AI Privacy Concerns - Your Guide to the Current Landscape

Generative AI, such as the large language mod...

Moving from Natural Language Understanding (NLU) to Customer-Facing AI Assistants

There can no longer be any doubt that large language models and generative AI more broadly are going...

Reinforcement Learning from Human Feedback

ChatGPT – and other large language models...

What are the Biggest Questions About AI?

The term “artificial intelligence” was coined at the famous...

What is Sentiment Analysis? - Ultimate Guide

A person only reaches out to a contact center when they’re having an issue. They can’t get a pro...

4 Benefits of Using Generative AI to Improve Customer Experiences

Generative AI has captured the popular imagination and is already...