The Quiq Team, Author at Quiq

In today's digital era, businesses continually seek innovative ways to connect with their customers,...

Your CX Strategy Should Include Apple Messages for Business. Here’s Why. A common piece...

A lot has changed since the advent of large l...

In the ever-evolving customer service landscape, the role of contact center agents cannot be oversta...

With all the power exhibited by today’s large language models, many businesses are scrambling to l...

Over the last few years, AI has really come into its own. ChatGPT and similar...

The phrase “Knowledge is power” is...

Along with almost everyone else, we’ve been singing the praises of...

New technologies have always been disruptive, supercharging those firms that embrace it and requirin...

In recent months, we’ve produced a tremendous amount of content about generative AI – from high-...

Customer engagement is constantly evolving and the trend towards more customer-centric experiences h...

AI is already having a dramatic impact on various kinds of work, in places like...

As an industry, hospitality is aimed squarely at meeting customer needs. Whether it’s a businesswo...

AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possib...

Over the past few months, we’ve had a lot to say about artificial intelligence, its...

The end of the year is generally a time that prompts reflection about the past. But as a forward-thi...

Generative AI, such as the large language mod...

There can no longer be any doubt that large language models and generative AI more broadly are going...