About Max Fortis
Max is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.
Successful Strategies for Google's Business Messages: Customer Service, Marketing, & Omnichannel
For retail organizations, Google’s Business Messages feature presents a powerful new opportunity f...
Proactive Web Actions - Engaging Customers with Contextual & Personalized Chat
Wouldn't it be great if your brand could offer personalized web chat assistance to customers at exac...
Introducing Quiq Translate
We're excited to announce the launch of Quiq Translate, a new feature that translates multi-language...
Increase Sales With Instant Messaging
Many consumers love the convenience of eCommerce sites but become frustrated if they can't get quest...
How Business Messaging For Retail Delivers More Personal Service
Contactless payments, buy online pick up in store (BOPIS), and curbside pickup have become a big par...
The Nature of Business Messaging
What makes messaging a unique channel and how should we optimize for it?
Messaging. It’s...
Tips For Building Your Company's Brand With Outbound Messaging
Today's smartphones offer a simple, convenient source of both work and entertainment, and businesse...
4 Tips for Communicating Effectively With Customers Over Live Chat
Consumers want answers, and they want them right away. Slow customer service can result in lost oppo...
How Retailers Can Effectively Use Outbound Messaging This Holiday Season
Retailers are facing heavy demands this season as they prepare for the holidays. The customer experi...
How This Holiday Season Will Be Different for Retailers
This holiday season, retailers are interacting with consumers a little bit differently. The COVID-19...
What Is Conversational Commerce?
By now you may have heard the term conversational commerce. Aside from some catchy alliteration that...
Why Use Google’s Business Messages
The lion's share of any and all research starts simply - with a search on Google. According to...
How to Use Outbound Messaging Effectively
Sales, service and marketing teams have a number of strategies available to reach new customers and...
How To Use Messaging And Bots To Increase Customer Referrals
Referrals have always had their place in marketing. It's just that now, your customers have more rea...
How to Use Live Web Chat to Increase Sales on Your Website
The transition to eCommerce has transformed the shopping experience. Whether people are looking to p...
Apple Messages for Business Feature: What is Apple Message Suggest?
Back in early 2018, Apple introduced Apple Messa...
Chatbots vs Sales Reps: Which is More Effective?
Automation and artificial intelligence are on the rise and many companies are finding ways to implem...