August 22, 2025Customer experience excellence at enterprise scale is no small task. For Roku—a global leader in TV streaming with over 90…- August 20, 2025AI is one of the most exciting new developments in customer service. But how does customer service AI work, and…
June 24, 2025Online retailers are experiencing more natural engagement with customers, reduced service costs, and reductions in workload from messaging. In this…
June 20, 2025We frequently talk about metrics and tools, and systems for providing excellent customer service. While those are all critical aspects…
June 11, 2025Key Takeaways While the horizon of artificial intelligence promises truly autonomous, agentic systems capable of complex reasoning and action, the…
June 2, 2025Business messaging is more than just order confirmations and shipping notifications. Engaging, two-way conversations with customers on SMS/texting, web chat,…- April 24, 2025Customer service is evolving, and with it, the demands placed on service agents are rapidly increasing. From managing complex inquiries…
- April 1, 2025Businesses are constantly looking for the next technology that is going to improve and expand the narrative of the conversation,…
- March 12, 2025The exponential rise of artificial intelligence (AI) is transforming US industries, reshaping workflows, and unlocking new opportunities. Once the stuff…
- February 28, 2025Key Takeaways Keeping up with AI isn’t easy, and teams certainly can’t drop everything for every little update. However, there…
- February 26, 2025Key Takeaways Artificial intelligence is evolving rapidly, and one area that's generating excitement is multimodal AI. This powerful innovation allows…
- February 5, 2025Key Takeaways The landscape of artificial intelligence is rapidly evolving, and at the forefront of this evolution is agentic AI.…
- January 31, 2025At Quiq, we understand that implementing AI in your customer experience strategy can sometimes feel like navigating uncharted waters. To…
- January 14, 2025Who could forget the beloved search engine butler, Jeeves? Launched in 1997, Ask Jeeves was considered cutting edge and different…
- December 17, 2024Key Takeaways In mid-September 2024, Apple announced an exciting improvement to Messages for Business called Business Updates that will allow…
- November 15, 2024Key Takeaways Chatbots have become a staple in customer service for brands across the world. This is why eight…
- November 6, 2024Key takeaways Customer service has come a long way since the first contact centers. These days, most complaints are dealt…
- October 31, 2024The CX Leaders’ Guide to Crush the Competition As customer expectations continue to rise, businesses are under increasing pressure to…
