About Lauren Winder

Lauren Winder is an accomplished writer, editor, and content strategist. She holds a BA in English Literature from UC Berkeley and is based in Eugene, Oregon.

Top 3 Things to Know About Apple Messages for Business

How much do you know about Apple Messages for Business? We know what you're thinking....

7 Customer Experience (CX) Predictions for 2022

The last two years have been hard to predict. Actually, it’s been hard to predict what will happe...

Business Messaging 101: Best Practices by Channel

If you haven’t heard yet, business messaging is a big deal. We’re moving away from...

Is Your Service Center Busy? Don’t Turn Off Messaging!

Knee-jerk reactions happen. It gets busy. You see your agents struggling. And when your agents are o...

3 Key Customer Success Metrics to Go After in 2022

With jingle bells ringing and cash registers chiming, it’s clear we’re still smack dab in the mi...

Dreading Customer Experience Snags Over the Holidays? You're Not Alone.

Your dread of poor customer experience is justified: The holidays are going to be tough on retailers...

How to Communicate with Customers Effectively

When customer service is at its busiest, it might be time to get back to the basics: Your team's abi...

7 Ways to Get Ahead of Holiday Customer Service Issues

Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the...

How a Premium Jeweler Drove 40X Return on Ad Spend

The Challenge The company wanted an interactive and engaging way to recom...

Facebook Messenger for Business 101

You’re connecting with your customers via email. Your customer support team is available by phone....

Using Conversational Commerce as an Alternative to In-Store Shopping

Using Conversational Commerce as an Alternative to In-Store Shopping Conversational commer...

How to Increase Sales While Managing the Holiday Rush

Are you tired of hearing it yet? The holiday season is just around the corner. This year pose...

Quiq achieves 100% 10DLC compliance

Quiq is proud to announce that all of our customers are now 10DLC compliant. Over the past several m...

8 Tips to Improve Customer Retention

The cost of losing one customer is equivalent to seven times the...

Press Release: Quiq Announces New Multilingual Support Feature

Quiq's New Multilingual Support Feature Quiq: "Ahora hablamos español" Quiq debuts...

Formal vs. Casual: Which Style Is Best for Customer Service?

How to Win Over B2B Customers and Build Trust Interactions with business-to-business (B2B)...

Pella Resolves Pane Points with Messaging

Pella Corporation is a leading designer and manufacturer of window and doors.  Pella has over 7,000...

The Nature of Business Messaging

What makes messaging a unique channel and how should we optimize for it? Messaging. It’s...