About Lauren Winder

Lauren Winder is an accomplished writer, editor, and content strategist. She holds a BA in English Literature from UC Berkeley and is based in Eugene, Oregon.

How to Rewire Omnichannel Service with Messaging

Omnichannel customer service is changing. It used to be about being everywhere. About co...

Quiq Named to Inc. Magazine’s 2022 List of Best Workplaces

On behalf of the leadership team, I am thrilled to share that Quiq has been named to Inc. magazine...

Your Guide to Developing a Crisis Management Plan

Unfortunately, crises can happen. We’ve seen it in our lifetime. Pandemics, wars, seve...

Omni-Channel Customer Service

Omni-Channel Service: The Customer-Driven Path Forward The Omni-channel experience...

9 Ways to Reduce Customer Returns with Messaging

Looking into reducing customer returns? You're in the right place. And you’ve been there as a c...

6 Ways to Improve Online Retail Customer Satisfaction with Messaging

Retailers have had a tough few years. The pandemic threw businesses into a tailspin. If you’re lik...

How to Reduce Customer Acquisition Costs with Messaging

How do customers find your business? Does your company frequently sponsor podcasts? Do you heavil...

Part 2: 10 Criteria for Choosing the Best Messaging Vendor

The Messaging Mandate This post is part 2 in a three-part series....

6 Ways to Boost Customer Retention—and Stats to Know

So much time and effort is spent on customer acquisition. Marketing and sales consistently combine t...

9 Reasons Why Customers Want to Text You

People love their phones. The average American will spend nearly a month and a half (44 days) on the...

Best Practices for Call Center Agents

No, the call center isn’t dead. In the last few years, digital channels have seen tremendous gr...

7 Tips to Increase Customer Survey Response Rates

You’ve learned about the benefits of customer surveys. (Maybe you even read our blog post...

Social Commerce 101: Tips and Tricks

You already know that e-commerce is booming. But what about social commerce? For years, b...

How to Elevate Your E-Commerce with Web Chat Software

There are a lot of moving parts to your e-commerce strategy. Is web chat software one of them? Wh...

Using Business Text Messaging? Here’s Why You Should Be!

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7 Ways Chatbots Help Teams Move Faster

For many years, it seemed like “chatbot” was a bad word. People likened them to automa...

CSAT Score vs. NPS (and How to Raise Both)

There are lots of metrics floating around the customer service industry—it’s hard to keep them s...

5 Types of Customer Service Software for E-Commerce Businesses

Customer service takes more than a team of hardworking agents. It takes a solid technology strategy,...