About Lauren Winder

Lauren Winder is an accomplished writer, editor, and content strategist. She holds a BA in English Literature from UC Berkeley and is based in Eugene, Oregon.

5 Ways to Reinforce Your Product Messaging

People approach product creation differently. Some people wait for the aha moment to strike them, so...

How to Connect with Holiday Shoppers Staying Home

Is it cold where you are yet? Do you feel the chill in the air? Do you smell the hint of pine and gi...

Using Outbound Messaging in Field Services (Ft. Terminix)

We talk a lot about outbound messaging here on the Quiq blog. And it’s easy to make connections be...

Is Live Chat Better than Form Filling?

Forms have ruled the online space since the beginning. And they’ve served us well. But are they go...

Essential 24/7: Reflecting on National Customer Service Week 2022

This week (October 3-7, 2022), and every first full week of October, is National Customer Service We...

Customer Journey Mapping 101—With Examples!

Do you know what your customer journey looks like? (Hint: It’s not as simple as it used to be!)...

Collecting Feedback From Customers: A Step-By-Step Guide

Ugh, surveys… Right? You talk to customers; your support team talks to customers. You feel like...

How to Deal with Angry Customers

The worst part of customer service? Dealing with angry customers. It’s hands-down the most s...

Is Live Chat Right For Your Website? Use These Questions to Find Out…

It began with corporate businesses. Small chat boxes started appearing in the lower right corner of...

Asynchronous vs. Synchronous Messaging: Know the Difference

Customer service has embraced messaging, and each new generation of customers prefers it more and mo...

13 Easy Ways to Build Customer Rapport with Messaging

Messaging is quick. It’s casual. It’s easy to breeze through the pleasantries and get straight t...

How to Provide Friendly Customer Service with Messaging

We frequently talk about metrics and tools and systems for providing excellent customer service. Whi...

Are You Tracking These 10 Help Desk Metrics?

Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...

7 Mistakes You’re Making in Customer Service

We hate to break it to you, but the customer experience is getting worse. Okay, maybe you already...

How to Use Live Chat Throughout Your Customer Journey

How do you connect with customers throughout their purchase journey? Are you using live chat at ever...

Do You Know Your Customer Churn Rate?

Customer churn rate is a scary metric. Left unchecked, it’s a silent business killer. It’s es...

How to Anticipate Customer Needs (With Examples)

When was the last time you heard a story about exceptional customer service? Or an innovative way a...

Drive Satisfaction and Sales with Google Business Messaging

One of the most impactful—and often overlooked—tools in customer service is...