Lauren Winder, Author at Quiq

It’s 1995. A new company named eBay just launched, along with a new media format called a DVD. The...

Omni-Channel Service: The Customer-Driven Path Forward The Omni-channel experience...

Looking into reducing customer returns? You're in the right place. And you’ve been there as a c...

Retailers have had a tough few years. The pandemic threw businesses into a tailspin. If you’re lik...

How do customers find your business? Does your company frequently sponsor podcasts? Do you heavil...

The Messaging Mandate This post is part 2 in a three-part series....

So much time and effort is spent on customer acquisition. Marketing and sales consistently combine t...

People love their phones. The average American will spend nearly a month and a half (44 days) on the...

No, the call center isn’t dead. In the last few years, digital channels have seen tremendous gr...

You already know that e-commerce is booming. But what about social commerce? For years, b...

There are a lot of moving parts to your e-commerce strategy. Is web chat software one of them? Wh...

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For many years, it seemed like “chatbot” was a bad word. People likened them to automa...

There are lots of metrics floating around the customer service industry—it’s hard to keep them s...

Customer service takes more than a team of hardworking agents. It takes a solid technology strategy...

How much do you know about Apple Messages for Business? We know what you're thinking....

The last two years have been hard to predict. Actually, it’s been hard to predict what will happe...

What’s it going to take to outpace your competition in 2022? We’re heading into the ne...