Business Text Messaging Statistics You Need to Know

It’s 1995. A new company named eBay just launched, along with a new media format called a DVD. The...

Omni-Channel Customer Service

Omni-Channel Service: The Customer-Driven Path Forward The Omni-channel experience...

9 Ways to Reduce Customer Returns with Messaging

Looking into reducing customer returns? You're in the right place. And you’ve been there as a c...

6 Ways to Improve Online Retail Customer Satisfaction with Messaging

Retailers have had a tough few years. The pandemic threw businesses into a tailspin. If you’re lik...

How to Reduce Customer Acquisition Costs with Messaging

How do customers find your business? Does your company frequently sponsor podcasts? Do you heavil...

Part 2: 10 Criteria for Choosing the Best Messaging Vendor

The Messaging Mandate This post is part 2 in a three-part series....

6 Ways to Boost Customer Retention—and Stats to Know

So much time and effort is spent on customer acquisition. Marketing and sales consistently combine t...

9 Reasons Why Customers Want to Text You

People love their phones. The average American will spend nearly a month and a half (44 days) on the...

Best Practices for Call Center Agents

No, the call center isn’t dead. In the last few years, digital channels have seen tremendous gr...

Social Commerce 101: Tips and Tricks

You already know that e-commerce is booming. But what about social commerce? For years, b...

How to Elevate Your E-Commerce with Web Chat Software

There are a lot of moving parts to your e-commerce strategy. Is web chat software one of them? Wh...

7 Ways Chatbots Help Teams Move Faster

For many years, it seemed like “chatbot” was a bad word. People likened them to automa...

CSAT Score vs. NPS (and How to Raise Both)

There are lots of metrics floating around the customer service industry—it’s hard to keep them s...

5 Types of Customer Service Software for E-Commerce Businesses

Customer service takes more than a team of hardworking agents. It takes a solid technology strategy...

Top 3 Things to Know About Apple Messages for Business

How much do you know about Apple Messages for Business? We know what you're thinking....

7 Customer Experience (CX) Predictions for 2022

The last two years have been hard to predict. Actually, it’s been hard to predict what will happe...

5 Ways to Outpace Your Competition in 2022

What’s it going to take to outpace your competition in 2022? We’re heading into the ne...