About Lauren Winder

Lauren Winder is an accomplished writer, editor, and content strategist. She holds a BA in English Literature from UC Berkeley and is based in Eugene, Oregon.

Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service

Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have lit...

Top 3 Things to Know About Apple Messages for Business

How much do you know about Apple Messages for Business? We know what you're thinking. Not *ano...

7 Customer Experience (CX) Predictions for 2022

The last two years have been hard to predict. Actually, it’s been hard to predict what will happe...

Business Messaging 101: Best Practices by Channel

If you haven’t heard yet, business messaging is a big deal. We’re moving away from end...

Is Your Service Center Busy? Don’t Turn Off Messaging!

Knee-jerk reactions happen. It gets busy. You see your agents struggling. And when your agents are o...

3 Key Customer Success Metrics to Go After in 2022

With jingle bells ringing and cash registers chiming, it’s clear we’re still smack dab in the mi...

Dreading Customer Experience Snags Over the Holidays? You're Not Alone.

Your dread of poor customer experience is justified: The holidays are going to be tough on retailers...

How to Communicate with Customers Effectively

When customer service is at its busiest, it might be time to get back to the basics: Your team's abi...

Turning Chatbots Into Virtual Shopping Assistants

Turning Chatbots Into Virtual Shopping Assistants These days, brick-and-mortar retail is q...

7 Ways to Get Ahead of Holiday Customer Service Issues

Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the...

Facebook Messenger for Business 101

You’re connecting with your customers via email. Your customer support team is available by phone....

Using Conversational Commerce as an Alternative to In-Store Shopping

Conversational commerce isn't just a catchy alliteration — it's a trend taking the retail world by...

How to Increase Sales While Managing the Holiday Rush

Are you tired of hearing it yet? The holiday season is just around the corner. This year pose...

Modernizing Customer Experience with Order Management Automation

eCommerce businesses are continuing to experience rapid growth in online orders in 2021. As a result...

Three Ways Conversational AI Can Boost Your Customer Service During the Holidays

With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of o...

6 Ways to Drive More eCommerce Sales This Holiday Season

This year, holiday shopping will shift to eCommerce like never before. Once again,...

5 Effective Strategies to Improve eCommerce Customer Service

More than ever before, eCommerce businesses' overall revenue is directly tied with the quality of th...

Instagram's New Messenger API - What It Is And How Your Business Can Use It

During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has ex...