LOOP auto insurance accelerates customer satisfaction with Generative AI

Download full story


Auto insurance


Austin, Texas


  • Low self-service rates and long hold times.
  • The need to develop branded, personalized customer experiences without increasing operational costs.
  • Establish an automation strategy with performance metrics.


  • On-brand AI Assistant with contextually relevant responses.
  • Relevant, accurate answers for customers to self-service.
  • Quiq Insights custom dashboards and analytics.

Shifting gears for good.

LOOP is driving the next generation of auto insurance by removing systemic bias from the equation and replacing it with equality and community.

Widely successful and respected by the many Texas drivers insured by them, LOOP team members have their eyes on expanding their high-quality products and services to other states. Their hope is that people all over the country won’t have to navigate insurance eligibility based on potentially biased factors such as gender, marriage status, or credit score.

As in many industries, the need to innovate is as constant as the need to improve customer satisfaction and decrease costs, so LOOP got a hold of the Quiq team to revamp a tired chatbot with branded, custom generative AI solutions, as well as a platform for managing its results.

The Quiq gist: Better answers, happier customers, and stronger insights.

With a next-generation automation strategy, LOOP and Quiq team members enabled the latest Generative AI and LLM-driven online self-service options.

Quiq enabled LOOP to:

  • Offer customers accurate answers unique to their situations.
  • Triple the customer self-service rate with 50% automated resolution.
  • 75% positive customer satisfaction rating for the AI Assistant.
  • Gain more useful data with custom Quiq Insights dashboards.
“LOOP’s AI Assistant is changing our business by transforming how customers interact with us. Now they can find trustworthy, personalized answers without having to pick up the phone, while still getting the LOOP brand experience.”
John Henry
Co-Founder and Co-CEO of LOOP

See how LOOP Auto Insurance achieved amazing CX results with Quiq's LLM-powered AI Assistant—one of the first of its kind!

Suggested reading

Meet your customers where they’re at with Apple Messages for Business.

Learn more about why Apple Messages for Business is such a powerful channel for customer service and experience.

Top 3 Things to Know About Apple Messages for Business

Take a closer look at what you can do with Apple Messages for Business; its capabilities, benefits, and draw for customers and enterprises businesses alike.

Read our latest articles on AI

Your Boss Wants to Use ChatGPT. Here are the Risks She Should Address First.
OpenAI’s ChatGPT burst onto the scene less than a year ago and has already seen use in marketing, ...
What’s the Ongoing Management of an LLM Assistant Like?
Technologies like large language models (LLMs) are amazing at rapidly generating polite text that he...
How Do You Train Your Agents in a ChatGPT World?
There’s long been an interest in using AI for educational purposes. Technologist Danny Hillis has ...
How Can AI Make Agents More Efficient?
From the invention of writing to quantum computing, emerging technologies have always had a profound...
The Pros and Cons of Using ChatGPT for Agents vs. Customers
If you’re a contact center manager who has been impressed with ChatGPT and everything it makes pos...
Navigating the Sea of AI: Let’s Compare Current LLMs
From ChatGPT and Bard to BLOOM and Claude, there is now a veritable ocean of different large languag...
Contact Center Managers: What Do LLMs Mean For You?
Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technol...
Scoped AI and Large Language Models: Revolutionizing Modern Customer Service
AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possib...
6 Ways ChatGPT is Changing Customer Service
Now that we’ve all seen what ChatGPT can do, it’s natural to begin casting about for ways to put...
Exploring Cutting-Edge Research in Large Language Models and Generative AI
By the calendar, ChatGPT was released just a few months ago. But subjectively, it feels as though 60...
How to Measure the Quality of Generated Text and Evaluate Model Performance
Machine learning is an incredibly powerful technology. That’s why it’s being used in everything ...
How to Get the Most out of Your NLP Models with Preprocessing
Along with computer vision, natural language processing (NLP) is one of the great triumphs of modern...
What Is Transfer Learning? – The Role of Transfer Learning in Building Powerful Gene...
Machine learning is hard work. Sure, it only takes a few minutes to knock out a simple tutorial wher...
How Generative AI is Supercharging Contact Center Agents
If you’re reading this, you’ve probably had a chance to play around with ChatGPT or one of the o...
A Guide to Fine-Tuning Pretrained Language Models for Specific Use Cases
Over the past half-year, large language models (LLMs) like ChatGPT have proven remarkably useful for...
Brand Voice And Tone Building With Prompt Engineering
Artificial intelligence tools like ChatGPT are changing the way strategists are building their brand...
LLMs For the Enterprise: How to Protect Brand Safety While Building Your Brand Persona
It’s long been clear that advances in artificial intelligence change how businesses operate. Wheth...
Semi-Supervised Learning Explained (With Examples)
From movie recommendations to chatbots as customer service reps, it seems like machine learning (ML)...

Play with the first LLM-powered AI Assistant.

Quiq built LOOP Insurance an AI Assistant using ChatGPT – the first of its kind!