Blog
Delve into research, how-tos, trends, and tips on all things messaging.
Industry
Jewelry + Retail
Location
California, Arizona, international
Challenges
The service and sales team wanted better ways to seamlessly connect online customers with their Diamond Experts to boost leads, sales—and create meaningful, memorable interactions.
Solutions
- A smarter chat design customized for the company yielded 70% more sales interactions.
- New customer-care routing system boosted conversions and high-quality lead rate.
A gem of opportunity.
The company revolutionized the luxury diamond industry with an online business model that made it possible to shop for gorgeous diamonds at reasonable prices. Ever since their founding, they’ve also put a premium on providing exceptional customer service.
In fact, their Diamond Experts convert shoppers into buyers at 15X the rate of a website-only experience when site visitors get a chance to interact with them.
The jeweler grabbed the huge opportunity in front of them to implement chat automations that would get customers in front of their dazzling Diamond Experts before interest dulled.
The Quiq gist: A cut above the competition.
Quiq enabled the jeweler to:
- Grow the number of sales interactions with Diamond Experts by 70%.
- Boost successful sales transactions by 35%.
- See a 34% YTD containment rate for service-related inquiries.
- Achieve 75% CSAT on their experience.
- Create steady conversion rates with consistent, high-quality lead generation.
“Enabling customers to do business with us how and when they want to is critical. Quiq helped us identify customers looking to make a purchase, so we could get them to our human team quickly. At the same time, our bot can get basic information to customers instantaneously.”
Company spokesperson
Read our latest articles on AI
Artificial intelligence (AI) has been making remarkable strides in recent months. Owing to the relea...
Businesses have always turned to the latest and greatest technology to better serve their customers,...
AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possib...
Over the past few months, we’ve had a lot to say about artificial intelligence, its new frontiers,...
The end of the year is generally a time that prompts reflection about the past. But as a forward-thi...
Generative AI, such as the large language model (LLM) ChatGPT and the image-generation tool DALL-E, ...
There can no longer be any doubt that large language models and generative AI more broadly are going...
ChatGPT – and other large language models like it – are already transforming education, healthca...
The term “artificial intelligence” was coined at the famous Dartmouth Conference in 1956, put on...
A person only reaches out to a contact center when they’re having an issue. They can’t get a pro...
Generative AI has captured the popular imagination and is already changing the way contact centers w...
OpenAI’s ChatGPT burst onto the scene less than a year ago and has already seen use in marketing, ...
Technologies like large language models (LLMs) are amazing at rapidly generating polite text that he...
There’s long been an interest in using AI for educational purposes. Technologist Danny Hillis has ...
From the invention of writing to quantum computing, emerging technologies have always had a profound...
If you’re a contact center manager who has been impressed with ChatGPT and everything it makes pos...
From ChatGPT and Bard to BLOOM and Claude, there is now a veritable ocean of different large languag...
Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technol...