With the abundance of technology available to companies that promise to streamline processes, increase productivity, and reduce costs within [...]

As messaging continues to help retail growth, we've seen more companies look to this channel to improve the customer experience. We've aggregated some of our most popular resources to help you with your research into messaging for your credit union.

A growing number of credit unions have implemented messaging. We've aggregated some of our most popular resources to help you with your research into messaging for your credit union.

Watch this short video and see how easy it is to manage asynchronous conversation across all of the digital channels that your customers care about.

See conversational commerce in action with this short video. See how Quiq Messaging can help you deliver a seamless experience over messaging for your Shopify store.

Watch this short video and see how easy it is to authenticate your customers and accept payments within the messaging experience.

Watch this short video and see how easy it is to manage asynchronous conversation across all of the digital channels that your customers care about.

Cross-channel communication doesn’t just provide a more seamless user experience — it also keeps customers coming [...]

Cross-channel communication doesn’t just provide a more seamless user experience — it also keeps customers coming [...]

Rich messaging, aside from providing a more modern messaging experience, has the power to change the expectations of your customers. In this post, we’ll look at 5 ways rich messaging is transforming customer expectations for customer service.

Using live chat to drive more revenue is just smart business and plenty of companies have embraced this technology as a way to grow their top line.

Business messaging is more than just order confirmations and shipping notifications. Engaging, two-way conversations with customers on SMS/texting, web chat, social media, and in-apps is the preferred way consumers want to reach businesses.

Most of the things that companies build apps for can now be done with Messaging. Before you invest time and money in an app, read our latest blog post, “Do You Really Need An App?”.

Read the 11 live chat best practices that can help you deliver the ultimate customer experience. Make sure your chat solution delivers the kind of experience that invites customers to come back for more.

We’ve all been there. February 15th rolls around on the calendar and all of those great intentions for the [...]

Customer texting is easy and the preferred channel for customer service. Business to customer texting improves customer experiences and decreases costs. Need more proof? Here's 23 reasons to embrace customer texting.

Customer service is often overlooked, but inevitably one of the most important parts of a business. Often, it is [...]

Customer success is vital to your product or service achieving the desired goals you or your company has set. [...]

Learn how to meet your customers' needs across multiple digital channels and platforms. Contact Quiq today for all your business messaging solution. Learn how to meet your customers' needs across multiple digital channels and platforms. Contact Quiq today for all your business messaging solutions.

Today's purchaser has evolved to a savvy, well-researched shopper who is quite comfortable online. With the prevalence of personalized options [...]

You’ve probably heard a story or two of exceptional customer experiences where consumers are completely caught off guard by [...]

Looking for ways your business can bring in more revenue? The answer may be right under your nose, or [...]

Service Level Agreements (SLAs) can be really important tools for companies, especially in contact centers. These agreements are used to define the appropriate response times to customers and elevates the importance of responsiveness throughout the organization.

Service Level Agreements (SLAs) can be really important tools for companies, especially in contact centers. These agreements are used to define the appropriate response times to customers and elevates the importance of responsiveness throughout the organization.

There’s more to messaging than just sending characters, images, and emojis back and forth, at least when it comes to business messaging. Read this post to learn 5 key capabilities required to ensure you manage the messaging channel to deliver a world-class customer experience.

Contact centers have gone “Next Gen”. Read how Quiq is helping companies deliver the modern customer experience with business messaging. Come see us in Chicago at Oracle's Modern Customer Experience.

Wondering how messaging impacts workforce management? Adding SMS/text messaging to your contact center does not have to add complexity to managing staff. In many ways, messaging will actually add efficiencies to make staffing easier.

When it comes to messaging, you may be wondering which agents may be the best fit to staff your business messaging channel. In this article, we’ll discuss how Quiq’s clients have managed staffing for the messaging channel, and the surprises and lessons learned along the way.

IVR still remains one of the leading entry points for consumers to engage with companies. However, it’s also the costliest ways for companies to interact with their customers and the most inconvenient way for customers to engage. Future IVR systems will need to evolve. Here are three things that should be considered a priority.

As the 2018 Winter Games begin we're anticipating plenty of text messages discussing all things #Pyeongchang2018. Quiq predicts the most popular text messages that will be exchanged during the Winter Games.

Leading a change, like a transformation in your customer experience takes grit. It's not impossible though. We see so many of our clients going through this transformation using messaging as a way to engage with consumers in a whole new, more convenient way. Here's how they're doing it.

For more than 100 years, the telephone was the only channel for reaching a company to get help with questions, submit issues, or give the rare compliment. Today, consumers can choose from a plethora of channels or methods to reach a company.  Seemingly new channels emerge every few months, keeping brands on their toes.

The age of digital disruption has changed customer expectations, requiring companies to operate at a higher level of ingenuity and sophistication. Businesses today must focus on delivering an exceptional digital customer experience in order to outpace their competition.

There is a vast repository of statistics out there that support the increasing popularity of text messaging for business. You may be convinced that your customers want to text you, but still unsure if messaging can really change your business for the better. Let’s stop the hand wringing and sweaty palms about text messaging and really talk about what’s in it for you.

The reasons are more than compelling to focus on improving customer retention as much as, if not more, than customer acquisition. In addition to that, our hyper-connected culture has built a consumer eco-system where raving fans help bolster a brand's reputation and new customer acquisition through word of mouth.

In this post, we examine ways your service-based business can increase customer acquisition. As the number of consumers who are comfortable with the quick, efficient, responsive nature of mobile messaging continues to swell, the ability to text message a business will become a deciding factor of who wins.