Blog – new2022-04-22T12:59:44-06:00

Quiq Insider

Featured Article

We are thrilled to announce that Quiq has raised a $25M Series C round of funding. The round was led by Baird Capital, with participation from existing investors Venrock, Foundry Group, and Next Frontier Capital.

Introducing Quiq Translate

Quiq’s digital conversation platform drives operational excellence in digital customer support and service with features that teams can use to manage and measure cross-channel messaging in a single intuitive workspace. With Quiq Translate, companies can translate over 100 languages making messaging even more accessible and convenient.

U-tron Makes Space For Messaging

U-tron’s technology is a fully automated parking solution that saves space and reduces costs, while opening the doors to additional amenities. U-tron delivers a user friendly parking experience as simple and easy as valet parking, but without any human intervention. See how this growing company takes automation and fast, customer service to a higher level.

Part 2: 10 Criteria for Choosing the Best Messaging Vendor

Messaging is the next disruptive technology for the contact center. Consumers are demanding the ability to communicate via messaging with brands and businesses. As noted in Part 1, the interest, preference, usage, and demand for consumer-to-business messaging is evident, with the majority of U.S. consumers preferring texting over the current methods of reaching customer support (eWeek).

Successful Strategies for Google’s Business Messages: Customer Service, Marketing, & Omnichannel

For retail organizations, Google’s Business Messages feature presents a powerful new opportunity for various teams to forge 1:1 connections with consumers, at scale, through the world’s largest search engine. But which teams stand to gain the most, in both the short and long term, from this new messaging channel? To answer that question, we offer some of successful strategies and how different retail teams should use Google’s Business Messages.

8 Tips to Improve Customer Retention

Customer retention can be one of the hardest things for companies to do. There are many reasons why companies lose customers, but the fact remains that most companies aren't doing much to retain their customers. In this blog we will look at the importance of customer retention and why every company needs to start focusing on this important issue.

Introducing Quiq Translate

Quiq’s digital conversation platform drives operational excellence in digital customer support and service with features that teams can use to manage and measure cross-channel messaging in a single intuitive workspace. With Quiq Translate, companies can translate over 100 languages making messaging even more accessible and convenient.

U-tron Makes Space For Messaging

U-tron’s technology is a fully automated parking solution that saves space and reduces costs, while opening the doors to additional amenities. U-tron delivers a user friendly parking experience as simple and easy as valet parking, but without any human intervention. See how this growing company takes automation and fast, customer service to a higher level.

Quiq’s Newest Partner – Snaps Brings End-to-End Sales and Support on Instagram and More

Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly-intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.

How Messaging Creates Seamless Credit Union Member Engagement

Delivering a seamless and convenient customer experience was vital to the future success of credit unions before the onset of the pandemic. Now, there's more of a spotlight on the vital importance of enabling members to conduct business at a time and place that is most convenient to the member. Messaging is the channel your members prefer that allows self-service to happen on their terms.

What Is Conversational Commerce?

By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.

Customer Service Tips: Facebook Messenger for Business

With Facebook’s continued investment in Messenger, which allows customers to engage with companies via private messages, the question is no longer about whether customer service should be offered on social platforms like Facebook, but how to offer this type of social support most successfully. Consumers want to message companies how and whenever they want, and companies must figure out how to best handle this latest consumer expectation.

Quiq Earns 3 Capterra “Best” Badges

Provider of digital engagement solutions, Quiq is excited to announce we have earned three new badges from Capterra, one of the top software review sites in the world. Quiq was recognized within the Cloud Communication Platform category with “Best Ease of Use” and “Best Value” badges. The company was also recognized in the Conversational AI Platform category with the “Best Ease of Use” badge.

5 Tips To Enhance eCommerce Customer Service

For many consumers, purchasing a product is about more than just the product itself. Consumer demands continually grow as they prefer faster and higher quality customer service from brands. That’s why many businesses today are choosing to implement a more effective online customer service experience strategy. eCommerce businesses are ramping up their digital customer service to make sure their customers keep coming back to them instead of exploring other options.

Metro Transit is on the Road to Easier Customer Engagement with Messaging

Metro Transit recognized their need for a new method of reaching their riders, effectively and conveniently. Customers were specifically asking for the ability to engage with the agency via text messaging for both customer service and public safety issues. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency. The agency set out to find a solution that would work for both customer service and public safety and found the perfect match with Quiq.

How Call Centers are Becoming “Text Centers:” Text Messaging for Customer Service

Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.

Is Live Web Chat Effective?

Live web chat is a popular form of communication for service and sales because both brands and consumers are comfortable using it. Live web chat enables communication that is easy and convenient, unlike phone calls and emails. The benefits of online customer service for both businesses and consumers are plenty and its effectiveness can be seen in falling costs and rising customer satisfaction.

Protecting Your Brand During A Crisis

Quiq recently sponsored a report by Digital Commerce 360. “Coronavirus: Ecommerce Crisis Management for Today and Tomorrow”. The 100+ page report presents data, insights, and usable best practices that all B2C and B2B companies can use now and going forward. This post, and the report we encourage you to download, is meant to inspire you to take action now. Help your company thrive in the long-term by deploying technology that will save you time and money, now and in the future.

How Stio Geared Up For Growth

Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with growth, they turned to Quiq’s messaging, web chat, and bot platform for support.

Retailers Are Leaving Money On The…Tablet and Smartphone

In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete examples of who is doing it rightLet’s take a brief look at the history of mobile shopping for insight into why this game of catch-up is afoot. Then, we’ll examine the mobile retail trends happening today which are shaping the future of retailer’s mobile shopping strategy.

SMS for Credit Unions

A growing number of credit unions have implemented messaging. We've aggregated some of our most popular resources to help you with your research into messaging for your credit union.

How to Choose the Best Live Chat Software for Your Business

Messaging is the next disruptive technology for the contact center. Consumers are demanding the ability to communicate via messaging with brands and businesses. As noted in Part 1, the interest, preference, usage, and demand for consumer-to-business messaging is evident, with the majority of U.S. consumers preferring texting over the current methods of reaching customer support (eWeek).

There’s More to Messaging

There’s more to messaging than just sending characters, images, and emojis back and forth, at least when it comes to business messaging. Read this post to learn 5 key capabilities required to ensure you manage the messaging channel to deliver a world-class customer experience.

How Messaging Fits Into The Call Center

IVR still remains one of the leading entry points for consumers to engage with companies. However, it’s also the costliest ways for companies to interact with their customers and the most inconvenient way for customers to engage. Future IVR systems will need to evolve. Here are three things that should be considered a priority.

Part 1: Four Reasons to Add Messaging to The Contact Center

Consumers are demanding the ability to communicate via messaging with brands and businesses. Consumers don’t want to just receive messages from businesses, they want the ability to message them back. No longer is messaging simply a one-way channel for companies to market to consumers. Customers now expect to be able to initiate a two-way, one-to-one conversations with the companies and brands they use.

Omni-Channel Customer Service

Studies have shown that companies with an omni-channel program enjoy 24% greater annual returns in company revenue and a 55% decrease in the number of customer complaints. However, it is important to note that less than 1% of all organizations have deployed an omni-channel strategy.

Your guide to conversational
commerce with Meta

Download e-book

Your guide to conversational commerce with Meta

Download e-book

Your guide to conversational
commerce with Meta

Download e-book