Quiq Insider
7 Tips to Increase Customer Survey Response Rates
You’ve learned about the benefits of customer surveys. (Maybe you even read our blog post 3 Key Metrics [...]
Social Commerce 101: Tips and Tricks
You already know that e-commerce is booming. But what about social commerce? For years, businesses have primarily [...]
How to Elevate Your E-Commerce with Web Chat Software
There are a lot of moving parts to your e-commerce strategy. Is web chat software one of [...]
Using Business Text Messaging? Here’s Why You Should Be!
Emails get buried, hidden in other tabs, lost in spam folders. Facebook can go unchecked. Voicemails ignored. [...]
7 Ways Chatbots Help Teams Move Faster
For many years, it seemed like “chatbot” was a bad word. People likened them to automated voice [...]
CSAT Score vs. NPS (and How to Raise Both)
There are lots of metrics floating around the customer service industry—it’s hard to keep them straight! But [...]
5 Types of Customer Service Software for E-Commerce Businesses
Customer service takes more than a team of hardworking agents. It takes a solid technology strategy, too. [...]
Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service
Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little tolerance for inconveniences of [...]
Top 3 Things to Know About Apple Messages for Business
How much do you know about Apple Messages for Business? We know what you're thinking. Not *another* messaging [...]
Using AI to Streamline Messaging
Conversational AI typically refers to leveraging bots to satisfy your customers while scaling your contact center. At [...]
7 Customer Experience (CX) Predictions for 2022
The last two years have been hard to predict. Actually, it’s been hard to predict what will happen [...]
5 Ways to Outpace Your Competition in 2022
What’s it going to take to outpace your competition in 2022? We’re heading into the new year, [...]
5 Ways Mobile Shopping Is Transforming Customer Service
These days, the vast majority of consumers have their mobile phones on-hand for every activity — particularly when it [...]
How To Encourage More Customers To Use your Live Chat Service
Offering more communication options means more customers can contact support using the channel they prefer. So, it's crucial to help customers see that chat is an option and encourage them to try it. Following some of our real-time chat best practices ensures a company's live messaging feature offers a delightful, engaging experience.
How Instant Messaging Is Changing the Way Companies Conduct Business
Instant messaging represents an evolution in communication methods between individuals and the businesses they shop with. Embracing SMS and third party messaging apps is crucial for businesses to remain competitive and provide the customer experiences that today’s shoppers prefer.
Business Messages from Google: What it Means for eCommerce and How to Get Started
Google’s Business Messages provides online retailers a significant opportunity to connect with their customers. Read the article to learn how to leverage its full capability and avoid common pitfalls and complications.
Proactive Web Actions – Engaging Customers with Contextual & Personalized Chat
Proactive Web Actions are personalized chat engagements that help customers based on where they are in their shopping journey and what they are trying to achieve…
5 Effective Strategies to Improve eCommerce Customer Service
Marketing and sales alone aren't enough for eCommerce businesses to remain competitive, maintain a substantial market share, and grow their brand reputation. They need to go above and beyond to implement outstanding customer service strategies, before and after closing the sale.
Instagram’s New Messenger API – What It Is And How Your Business Can Use It
During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations.
Introducing Quiq Translate
Quiq’s digital conversation platform drives operational excellence in digital customer support and service with features that teams can use to manage and measure cross-channel messaging in a single intuitive workspace. With Quiq Translate, companies can translate over 100 languages making messaging even more accessible and convenient.
U-tron Makes Space For Messaging
U-tron’s technology is a fully automated parking solution that saves space and reduces costs, while opening the doors to additional amenities. U-tron delivers a user friendly parking experience as simple and easy as valet parking, but without any human intervention. See how this growing company takes automation and fast, customer service to a higher level.
What Your Customers Think About Using Customer Service Chatbots
When the experience is done right, consumers love engaging with bots. Your customers will expect to find your bots to be quick, easy, informative, friendly, and dare we say, sometimes a little fun.
How Chatbots for Customer Experience Deliver Results
Chatbots deliver results across a variety of industries. From retail to travel, chatbots are there to help improve the customer experience, acting as the [...]
How to Reduce Customer Acquisition Costs with Messaging
How do customers find your business? Does your company frequently sponsor podcasts? Do you heavily lean into [...]
Part 2: 10 Criteria for Choosing the Best Messaging Vendor
Messaging is the next disruptive technology for the contact center. Consumers are demanding the ability to communicate via messaging with brands and businesses. As noted in Part 1, the interest, preference, usage, and demand for consumer-to-business messaging is evident, with the majority of U.S. consumers preferring texting over the current methods of reaching customer support (eWeek).
9 Reasons Why Customers Want to Text You
People love their phones. The average American will spend nearly a month and a half (44 days) on their [...]
Best Practices for Call Center Agents
No, the call center isn’t dead. In the last few years, digital channels have seen tremendous growth. [...]
7 Tips to Increase Customer Survey Response Rates
You’ve learned about the benefits of customer surveys. (Maybe you even read our blog post 3 Key Metrics [...]
Social Commerce 101: Tips and Tricks
You already know that e-commerce is booming. But what about social commerce? For years, businesses have primarily [...]
How to Elevate Your E-Commerce with Web Chat Software
There are a lot of moving parts to your e-commerce strategy. Is web chat software one of [...]
Using Business Text Messaging? Here’s Why You Should Be!
Emails get buried, hidden in other tabs, lost in spam folders. Facebook can go unchecked. Voicemails ignored. [...]
7 Ways Chatbots Help Teams Move Faster
For many years, it seemed like “chatbot” was a bad word. People likened them to automated voice [...]
Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service
Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little tolerance for inconveniences of [...]
Top 3 Things to Know About Apple Messages for Business
How much do you know about Apple Messages for Business? We know what you're thinking. Not *another* messaging [...]
5 Ways to Outpace Your Competition in 2022
What’s it going to take to outpace your competition in 2022? We’re heading into the new year, [...]
Business Messaging 101: Best Practices by Channel
If you haven’t heard yet, business messaging is a big deal. We’re moving away from endless phonebanks and [...]
Is Your Service Center Busy? Don’t Turn Off Messaging!
Knee-jerk reactions happen. It gets busy. You see your agents struggling. And when your agents are overwhelmed, [...]
Dreading Customer Experience Snags Over the Holidays? You’re Not Alone.
Your dread of poor customer experience is justified: The holidays are going to be tough on retailers [...]
How to Communicate with Customers Effectively
When customer service is at its busiest, it might be time to get back to the basics: [...]
Turning Chatbots Into Virtual Shopping Assistants
Virtual shopping assistants are chatbots that use AI to create personalized shopping experiences, answer questions, and provide recommendations.
7 Ways to Get Ahead of Holiday Customer Service Issues
Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the entire [...]
Facebook Messenger for Business 101
You’re connecting with your customers via email. Your customer support team is available by phone. And now [...]
Using Conversational Commerce as an Alternative to In-Store Shopping
Changing consumer needs are pushing retailers to enhance their online shopping experiences. Conversational commerce can help - learn how.
How to Increase Sales While Managing the Holiday Rush
Are you tired of hearing it yet? The holiday season is just around the corner. This year [...]
Quiq Congratulates Customers on Newsweek’s Best Online Shops 2021
Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.
Modernizing Customer Experience with Order Management Automation
Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.
5 Examples of Omnichannel Strategies That Will Boost Your Holiday Sales
Brands must quickly adapt through new omnichannel tactics that capitalize on surges in online traffic. Here are five strategies for doing just that.
Three Ways Conversational AI Can Boost Your Customer Service During the Holidays
With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of online orders. With this influx of sales, however, brands can also expect a massive influx of unmanageable customer service inquiries.
6 Ways to Drive More eCommerce Sales This Holiday Season
To capitalize on this season’s unprecedented spike in online traffic and digital purchase behavior, top eCommerce brands are turning to automated shopping assistants that act as key revenue drivers and provide the sort of highly personalized assistance shoppers would traditionally receive from an in-store experience.
How to Leverage Direct Messages on Instagram to Engage and Convert Shoppers
We’ve outlined several key points throughout customers’ online shopping journey for eCommerce brands to incorporate highly-personalized and automated conversations — entirely within Instagram.
Successful Strategies for Google’s Business Messages: Customer Service, Marketing, & Omnichannel
For retail organizations, Google’s Business Messages feature presents a powerful new opportunity for various teams to forge 1:1 connections with consumers, at scale, through the world’s largest search engine. But which teams stand to gain the most, in both the short and long term, from this new messaging channel? To answer that question, we offer some of successful strategies and how different retail teams should use Google’s Business Messages.
Quiq achieves 100% 10DLC compliance
Quiq is proud to announce that all of our customers are now 10DLC compliant. Over the past several months, the Quiq team has worked with each of our clients to register their brands and campaigns to meet the October 1, 2021 Campaign Registry deadline.
Press Release: Quiq Launches Conversational Commerce Payments and Surveys
Quiq Launches Conversational Commerce Payments and Conversational Surveys to Help e-Commerce Brands Drive Sales and Deliver Superior Customer Experiences
Counterintuitive Commerce – Why Premium Support Experiences are the Future of eCommerce
Counterintuitive commerce is the practice of driving incremental revenue through initiatives and tactics traditionally associated with customer care and experience rather than sales and commerce. Read on to learn more.
8 Tips to Improve Customer Retention
Customer retention can be one of the hardest things for companies to do. There are many reasons why companies lose customers, but the fact remains that most companies aren't doing much to retain their customers. In this blog we will look at the importance of customer retention and why every company needs to start focusing on this important issue.
How To Choose The Right Digital Customer Service Channel For Your Business
While the increased demand for customer support has produced many business challenges, it also has presented an opportunity for brands to better connect with customers, provide better experiences, and foster stronger relationships through the channels that they prefer — messaging apps.
3 Tactics For Reducing Service Email Volume
These tactics for reducing service email volume will help manage spikes in email support and boost productivity in your contact center.
5 Ways Mobile Shopping Is Transforming Customer Service
These days, the vast majority of consumers have their mobile phones on-hand for every activity — particularly when it [...]
How To Encourage More Customers To Use your Live Chat Service
Offering more communication options means more customers can contact support using the channel they prefer. So, it's crucial to help customers see that chat is an option and encourage them to try it. Following some of our real-time chat best practices ensures a company's live messaging feature offers a delightful, engaging experience.
How Instant Messaging Is Changing the Way Companies Conduct Business
Instant messaging represents an evolution in communication methods between individuals and the businesses they shop with. Embracing SMS and third party messaging apps is crucial for businesses to remain competitive and provide the customer experiences that today’s shoppers prefer.
Business Messages from Google: What it Means for eCommerce and How to Get Started
Google’s Business Messages provides online retailers a significant opportunity to connect with their customers. Read the article to learn how to leverage its full capability and avoid common pitfalls and complications.
Proactive Web Actions – Engaging Customers with Contextual & Personalized Chat
Proactive Web Actions are personalized chat engagements that help customers based on where they are in their shopping journey and what they are trying to achieve…
5 Effective Strategies to Improve eCommerce Customer Service
Marketing and sales alone aren't enough for eCommerce businesses to remain competitive, maintain a substantial market share, and grow their brand reputation. They need to go above and beyond to implement outstanding customer service strategies, before and after closing the sale.
Instagram’s New Messenger API – What It Is And How Your Business Can Use It
During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations.
Quiq Has Acquired Snaps, A Leader In Conversational AI
Quiq announces launch of Quiq Translate, a new feature that translates multi-language exchanges between customers and agents.
Introducing Quiq Translate
Quiq’s digital conversation platform drives operational excellence in digital customer support and service with features that teams can use to manage and measure cross-channel messaging in a single intuitive workspace. With Quiq Translate, companies can translate over 100 languages making messaging even more accessible and convenient.
Press Release: Quiq Announces New Multilingual Support Feature
Quiq announces launch of Quiq Translate, a new feature that translates multi-language exchanges between customers and agents.
U-tron Makes Space For Messaging
U-tron’s technology is a fully automated parking solution that saves space and reduces costs, while opening the doors to additional amenities. U-tron delivers a user friendly parking experience as simple and easy as valet parking, but without any human intervention. See how this growing company takes automation and fast, customer service to a higher level.
What Your Customers Think About Using Customer Service Chatbots
When the experience is done right, consumers love engaging with bots. Your customers will expect to find your bots to be quick, easy, informative, friendly, and dare we say, sometimes a little fun.
Formal vs. Casual: Which Style Is Best for Customer Service?
The best type of language to use often depends on the industry, but not always. Here's a breakdown to help guide customer interactions.
Quiq’s Newest Partner – Snaps Brings End-to-End Sales and Support on Instagram and More
Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly-intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.
Texting Your Customers: How to Increase Survey Response Rates
Consumer surveys can be extremely valuable, but often difficult to obtain. Learn how dynamic text messages can boost survey response rates.
Increase Sales With Instant Messaging
Instant messaging helps eCommerce brands and other sales-oriented businesses avoid scenarios that decrease transactions. Learn how here.
How Business Messaging For Retail Delivers More Personal Service
Text messaging has come a long way from the character-limited days of SMS and retailers can use this channel to deliver jaw-dropping customer experiences. In this post, we'll explore how retailers can use messaging to deliver a more personal experience.
Pella Resolves Pane Points with Messaging
Pella is committed to exceeding customer expectations, and that includes customer support. Pella recognized that strong sales growth directly impacted the need to scale their contact center. The company turned to Quiq’s Messaging platform to achieve efficiencies such as a 98% faster resolution time with messaging vs. email.
The Nature of Business Messaging
In this post, we’ll dive into the messaging channel and how to use this popular channel to boost productivity and customer satisfaction. But first, let’s set the foundation and revisit the difference between asynchronous and synchronous communication.
Tips For Building Your Company’s Brand With Outbound Messaging
While outbound SMS branding takes time & effort, it's a rewarding long-term strategy. Learn how to build a messaging campaign that increases brand awareness.
4 Tips for Communicating Effectively With Customers Over Live Chat
With the help of a few customer service live chat tips, it's easy to improve consumer relationships & stay competitive in the industry. Read our top tips.
How Retailers Can Effectively Use Outbound Messaging This Holiday Season
Engaging with consumers during the busy holiday season is key to increasing sales & brand interest. Learn how outbound messaging can help achieve both.
How This Holiday Season Will Be Different for Retailers
Holiday returns are inevitable for businesses. Thankfully, messaging platforms are a convenient & economical way to manage more returns with faster service.
How Messaging Creates Seamless Credit Union Member Engagement
Delivering a seamless and convenient customer experience was vital to the future success of credit unions before the onset of the pandemic. Now, there's more of a spotlight on the vital importance of enabling members to conduct business at a time and place that is most convenient to the member. Messaging is the channel your members prefer that allows self-service to happen on their terms.
How to Use a Messaging Platform to Assist With Holiday Returns
Holiday returns are inevitable for businesses. Thankfully, messaging platforms are a convenient & economical way to manage more returns with faster service.
How to Scale Customer Service to Keep up With Business Growth
It's important for businesses to foster customer service growth with the help of scalable methods & technology. Here's what you need to prioritize.
5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season
Online retail shopping is more prevalent than ever, especially during the holiday season. Use these 5 tips to help prepare your retail business for the holidays.
The Guide to Writing Effective Business Text Messages
Knowing how to write an effective text message when conversing with customers is key to succeeding in today's digital service market.
Sending Customer Updates is Easiest With Text Messages
For industry leaders looking to enhance their customer service strategies, integrating SMS solutions is essential to stay in touch with customers.
What Is Conversational Commerce?
By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.
How to Use Conversational Commerce To Change Your Business
In this article, we take a look at how conversational commerce can change your business. We review the solutions that help businesses enable conversational commerce for sales and customer service and the simple steps you can take today to get started.
How Contact Centers Can Better Report Agent Efficiency
Wondering how to effectively report on customer service agent performance? We highlight the top ways you can improve monitoring for performance insights.
How to Prepare for an Unprecedented Holiday Season
It’s clear that online shopping and digital engagement are taking center stage this holiday season. Read on to learn actionable insights from our two customer experience leaders and recent industry research.
How to Improve Your Customer Satisfaction Score (CSAT)
The CSAT score is a key metric in measuring customer service quality & customer satisfaction. Wondering how to increase CSAT ratings? Follow these tips.
Why Use Google’s Business Messages
With Google’s Business Messages, your company can make it easy for consumers to reach you during their moment of need. In this post, you’ll learn the benefits of using Google’s Business Messages and why you should get started with this channel today.
How Chatbots for Customer Experience Deliver Results
Chatbots deliver results across a variety of industries. From retail to travel, chatbots are there to help improve the customer experience, acting as the [...]
How to Use Outbound Messaging Effectively
Looking to use outbound text message marketing as part of your sales strategy? Learn the top SMS marketing best practices for a successful outbound sales plan.
The Cyborg Contact Center
No, this article isn’t about The Governator or Tony Stark taking over your contact center. It’s about augmenting your human workforce with bots and giving them some superpowers of their own.
How To Use Messaging And Bots To Increase Customer Referrals
Companies use business messaging to increase customer referrals. Manually requesting a referral is time consuming and expensive. Read this article to see how you can put messaging and bots to work for your customer referral efforts.
Customer Service Tips: Facebook Messenger for Business
With Facebook’s continued investment in Messenger, which allows customers to engage with companies via private messages, the question is no longer about whether customer service should be offered on social platforms like Facebook, but how to offer this type of social support most successfully. Consumers want to message companies how and whenever they want, and companies must figure out how to best handle this latest consumer expectation.
How Chatbots Are Improving Troubleshooting With Customers
Chatbots have transformed the way companies handle customer support. Learn how troubleshooting has become easier for both agents and customers.
How to Use Live Web Chat to Increase Sales on Your Website
Live web chat enables agents to speak with consumers right at the point of purchase. Learn how live web chat's convenience & personability can drive sales.
Best Practices for Implementing Messaging for Customer Service
It has been established that messaging is the highest rated contact method for customer satisfaction compared to all other communication channels. (eWeek). However, like other service channels, messaging comes with a unique set of considerations when implementing it into your customer service centers. There are three things to consider for a smooth implementation.
Text Messaging for Government: How to Connect With Citizens
Cities are now thinking about 311 as if citizens are customers, and doing a lot of the same things you see innovators in the private sector doing today. Ideas that embrace user-centered design and improved customer experience are becoming a focal point of local government’s strategy.
Quiq Earns 3 Capterra “Best” Badges
Provider of digital engagement solutions, Quiq is excited to announce we have earned three new badges from Capterra, one of the top software review sites in the world. Quiq was recognized within the Cloud Communication Platform category with “Best Ease of Use” and “Best Value” badges. The company was also recognized in the Conversational AI Platform category with the “Best Ease of Use” badge.
Apple Messages for Business Feature: What is Apple Message Suggest?
Apple Messages for Business expands its feature set to allow customers the option to message instead of call when clicking on a phone number from an Apple device.
Gartner’s GetApp Names Quiq A Category Leader In Live Chat
Quiq is pleased to announce that it was named a 2020 Category Leader for Live Chat by GetApp. Category Leaders are designed to help businesses evaluate which software products may be right for them.
What is Rich Messaging? Everything You Need to Know
Businesses are constantly looking for the next technology that is going to improve and expand the narrative of the conversation, facilitate high-quality customer interactions, and give them an edge over their competitors. That's why more and more businesses are increasingly turning to messaging and rich messaging.
Chatbots vs Sales Reps: Which is More Effective?
With the use of AI and chatbots, companies can more effectively lead customers through the sales funnel. But what is the impact for sales reps? Learn here.
Apple Business Chat MSP (Messaging Service Provider): How to Get Started
Apple Business Chat CSP (Customer Service Platform) like Quiq allows users to communicate directly with businesses using the Messages app on Apple devices.
Gartner’s Software Advice Names Quiq A FrontRunner for Live Chat
Quiq is proud to announce that it has been named a FrontRunner for Live Chat by Software Advice. To earn an esteemed “FrontRunners” badge, a product must receive top user ratings and achieve high scores in functionality, ease of use, value for money, likelihood to recommend, and customer support.
The Difference between Google RCS Business Messaging and Google’s Business Messages
If you’re still wondering “What’s the difference between Google RCS and Business Messages?”, you’re not alone. You’ve probably heard [...]
Text Messaging: The New Era of Customer Engagement
The move to text messaging for customer service is part of a new era of customer engagement in which both businesses & consumers are benefiting. Learn how.
How To Use Digital Automation To Improve Customer Retention
Learn how Brinks Home Security used automation to accelerate their customer retention program and reach more customers .
What is Google’s Business Messages
Google’s Business Messages provides brands a comprehensive messaging solution across Android devices through Google search and Maps. Let’s take a closer look at Google’s Business Messages and all of the great features that make this channel a must have for every company.
5 Tips To Enhance eCommerce Customer Service
For many consumers, purchasing a product is about more than just the product itself. Consumer demands continually grow as they prefer faster and higher quality customer service from brands. That’s why many businesses today are choosing to implement a more effective online customer service experience strategy. eCommerce businesses are ramping up their digital customer service to make sure their customers keep coming back to them instead of exploring other options.
3 Benefits of Instant Messaging Customer Service to Help Your Business
With the abundance of technology available to companies that promise to streamline processes, increase productivity, and reduce costs within [...]
In 2020, Conversational Automation Will Transform eCommerce
Accelerated by the global pandemic and nationwide store closures, consumers have rapidly shifted from offline to online channels in [...]
Black Hills Federal Credit Union: Serving Members Goes Mobile
BHFCU handled questions through phone, email, and social media platforms. Working with Quiq provided a way to not only add chat and text messaging, but enabled employees to gain efficiency by consolidating channels into a single platform.
Metro Transit is on the Road to Easier Customer Engagement with Messaging
Metro Transit recognized their need for a new method of reaching their riders, effectively and conveniently. Customers were specifically asking for the ability to engage with the agency via text messaging for both customer service and public safety issues. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency. The agency set out to find a solution that would work for both customer service and public safety and found the perfect match with Quiq.
Northwest Community Credit Union Blazes New Trail With Messaging
Even before the pandemic, the team at Northwest Community Credit Union's messaging initiatives were underway with a focus on making engagement more convenient for members.
How Call Centers are Becoming “Text Centers:” Text Messaging for Customer Service
Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.
Is Live Web Chat Effective?
Live web chat is a popular form of communication for service and sales because both brands and consumers are comfortable using it. Live web chat enables communication that is easy and convenient, unlike phone calls and emails. The benefits of online customer service for both businesses and consumers are plenty and its effectiveness can be seen in falling costs and rising customer satisfaction.
Top 6 Digital Customer Service Messaging Channels in 2020
The number of unique business communication channels has grown significantly and continues to expand (what seems like every day). We’ve listed the 6 most common ways customers prefer to message with businesses.
Rich Messaging: Make Online Shopping A Conversation
Rich messaging ranks among the most effective ways to engage customers today. Learn how Rich Communication Services (RCS) can enhance your customer service.
5 Tips to Transform Your Customer Service in 2020
Today's customers have a lot of questions and expect a fast, first-class experience with personalized answers. Learn how to modernize your customer service.
Protecting Your Brand During A Crisis
Quiq recently sponsored a report by Digital Commerce 360. “Coronavirus: Ecommerce Crisis Management for Today and Tomorrow”. The 100+ page report presents data, insights, and usable best practices that all B2C and B2B companies can use now and going forward. This post, and the report we encourage you to download, is meant to inspire you to take action now. Help your company thrive in the long-term by deploying technology that will save you time and money, now and in the future.
A Test of Mettle: Doing More With Less
Doing more with less is a challenge that many achieve with planned, incremental changes. Recent events have shown that the ability to plan is a luxury. They can be slow and expected or sudden and unprecedented, but shifts happen. Read how leaders navigate sudden changes.
Driving CX Efficiency in the Wake of Business Disruption
Driving cx efficiency in the wake of business disruption requires focus on communication with customers, preparing staff, and technology.
How Retailers Can Survive Crises Using Digital Communication
Retails new normal post COVID-19 makes proactive and consistent communication even more key during these less-than-normal times. Here's how you manage.
The Future of Live Chat in Business
What does the future of online chat support look like? Beyond generating sales and conversions, live chat also provides an opportunity to delight existing customers and create a personal connection.
Improve Remote Contact Center Efficiency Using AI and Messaging
Are you struggling to keep up with the huge spikes in phone calls during this time of uncertainty? The spike, coupled with call centers being closed to avoid the spread of the coronavirus and moving to a work-from-home model, has caused a whiplash reaction. Make your agents 7X more efficient and eliminate phone calls with bots.
How Stio Geared Up For Growth
Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with growth, they turned to Quiq’s messaging, web chat, and bot platform for support.
How Rich Messaging Is Transforming the Way Customers Shop
Rich messaging allows effortless straightforward communication between customer service representatives and customers. Rich communication services can simplify shopping with convenience your customers will love.
How Higher Ed Can Manage Coronavirus Communications
Many institutions are experiencing a flood of phone calls as parents and students seek information about campus operations, as well as COVID-19 updates. In this article, we’ll show you how digital technology helps higher education by taking the burden off of their switchboard and provides the real-time information that emails and website updates can’t.
How State and Local Government can Manage COVID-19 (Coronavirus) Communications
Managing COVID-19 (Coronavirus) communications continues to be a challenge for state and local governments that can't staff fast enough to keep up with calls. Here's how they are solving the problem with mobile technology.
How to Text Message Your Customers
In this age of digital customer service, long gone are the days when people were willing to call a customer support hotline and wait on hold for service. Enter chatbots and AI.
How To Add Digital Customer Service
Today’s consumers expect the ease and convenience of digital engagement as part of their experience with brands. Here's a step-by-step guide on how to add digital customer service to your customer's experience.
Retailers Are Leaving Money On The…Tablet and Smartphone
In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete examples of who is doing it rightLet’s take a brief look at the history of mobile shopping for insight into why this game of catch-up is afoot. Then, we’ll examine the mobile retail trends happening today which are shaping the future of retailer’s mobile shopping strategy.
What is Digital Customer Service?
In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete examples of who is doing it right.
What Messaging and Chatbots Can Do For Your Business
Chatbots and messaging have become the super hero combo where it’s sometimes hard to tell which one is the sidekick because they are both so powerful. Messaging provides the channels that make it possible for you to have more efficient engagement with customers over SMS/Text, web chat, and social, while chatbots help you to automate those conversations.
Quiq’s New Product Announcement: Quiq IQ
We’re excited to announce a new product to our lineup called Quiq IQ, a complete solution to build, manage and optimize chatbots for your business. In short, Quiq IQ is the no-code, intuitive answer to build and deploy bots in your business.
Chatbots: How AI Is Becoming More Personal Than Ever
In this age of digital customer service, long gone are the days when people were willing to call a customer support hotline and wait on hold for service. Enter chatbots and AI.
How Customer Service Is Evolving in 2020
Customer service is evolving to become increasingly digital. Leading businesses will transform their customer service towards more digital avenues in 2020.
Digital Customer Engagement for Retail
As messaging continues to help retail growth, we've seen more companies look to this channel to improve the customer experience. We've aggregated some of our most popular resources to help you with your research into messaging for your credit union.
Business Messaging: Hindsight is 20/20
Hindsight is 20/20 and going into the year 2020 will be no different when you consider Messaging is the way businesses and consumers will engage. Get started with messaging today so you're not looking back saying, "I wish I had started earlier. Hindsight is 20/20."
Aspira Stakes out a New Way to Communicate With Customers
Aspira's new messaging channel has proven to be a more convenient way to engage with the companies on the go customers. Read the case study to learn more.
What is Google’s Verified SMS (VSMS)
Verified SMS makes SMS more friendly for business text messages received on Android by displaying your brand and authenticating that the message was sent by you. Read this article to learn more about this new feature from Google.
SMS for Credit Unions
A growing number of credit unions have implemented messaging. We've aggregated some of our most popular resources to help you with your research into messaging for your credit union.
Video: Bots and AI
Watch this short video and see how easy it is to manage asynchronous conversation across all of the digital channels that your customers care about.
AFPA Provides First Class Member Service with Messaging
Member service for the Association of Professional Flight Attendants has taken a leap forward through messaging. Read how this organization uses messaging.
Video: Shopify store – Conversational Commerce
See conversational commerce in action with this short video. See how Quiq Messaging can help you deliver a seamless experience over messaging for your Shopify store.
Is AR Chat the New Retail Battleground?
AR Chat may be the new retail battleground. Read why retailers are combining messaging with the advances of AR to create a new way to engage with consumers.
Video: Authentication and Payments
Watch this short video and see how easy it is to authenticate your customers and accept payments within the messaging experience.
Video: Asynchronous Conversation
Watch this short video and see how easy it is to manage asynchronous conversation across all of the digital channels that your customers care about.
The Future of Digital Channels for Business Messaging
New research reveals that consumers expect and prefer the instant availability and convenience of messaging. Download a copy of the report to learn what the future holds for digital channels and business messaging.
Quiq’s Business Messaging Platform
See how easily Quiq is connecting buinesses and customers through messaging on Quiq's Business Messaging Platform. Start messaging today!
Research Report: The Future of Customer Conversations
Conversations with customers is rapidly changing. Check out this research report and see how customers and businesses are adapting to using messaging.
Business Text Messaging for More In-Depth Consumer Engagement
Business messaging has applications across a wide range of industries for building more in-depth engagement with [...]
Business Text Messaging for Enhanced Customer Service
We know that customers love texting for customer service. According to Pew Research, 64% of people [...]
New Apple iOS 13 Feature: Silence Unknown Callers
Apple's new feature in iOS 13 could render your customer phone calls obsolete. Silence Unknown Callers will change how businesses choose to engage.
Four Ways to Rise Above Channel Fatigue
Consider for a moment the many ways customers are inundated with a multitude of brands, all [...]
Pier 1 Imports Customer Spotlight: How To Use Messaging and Get ROI
Watch this short video to see how Quiq helps Pier 1 reach their goals to increase customer engagement while reducing costs and see business messaging ROI.
Text Messaging Do’s and Don’ts
Cross-channel communication doesn’t just provide a more seamless user experience — it also keeps customers coming [...]
How to Engage & Win More Customers Using Cross-Channel Messaging
Cross-channel communication doesn’t just provide a more seamless user experience — it also keeps customers coming [...]
eBook: Business Messaging Best Practices
Follow these Business messaging best practices to transform your business and be a part of how customers and companies are engaging in more innovative ways.
How To Reduce Inbound Call Volume
Businesses are cutting costs and improving CSAT by reducing call volume while increasing engagement. Messaging is improving the customer experience.
Quiq Overview: Messaging in a Minute!
Watch this short video to see why Quiq is the leading business messaging platform powering conversations between companies and customers. See a demo and get started today!
[Infographic] How to Declutter Your Contact Center
There's a lot to manage in a contact center - from staffing and training to managing operations and tracking KPI's. Using Quiq for live chat and text messaging will satisfy your customer's demand for more ways to engage with your company.
5 Ways To Build A Chatbot To Improve Customer Service
By incorporating chatbots, customer service and messaging is enabling businesses to improve the ways they engage in conversations with customers.
MarTech Interview with Mike Myer, Founder and CEO at Quiq
The MarTech Interview Series with Mike Myer, Founder and CEO at Quiq will inspire you. Learn how businesses are transforming customer engagement with Quiq.
Quiq Named one of 2019’s Best Tech Startups in Bozeman
Quiq is honored to be named one of 2019's Best Tech Startups. We congratulate all of the companies that made the list this year.
Brinks Home Security Customer Success Video
Watch this short video to see how Brinks launched its digital transformation. This home security company has changed its business with chat and text messaging.
Brinks Home Security Makes Headlines with Messaging
Messaging for home security company Brinks Home Security make headlines in ZDnet. Read the article to learn how Brinks makes home security more convenient.
How to Choose the Best Live Chat Software for Your Business
Messaging is the next disruptive technology for the contact center. Consumers are demanding the ability to communicate via messaging with brands and businesses. As noted in Part 1, the interest, preference, usage, and demand for consumer-to-business messaging is evident, with the majority of U.S. consumers preferring texting over the current methods of reaching customer support (eWeek).
How Smith Thompson Handles Multiple Customers at a Time
Smith Thompson can easily handle multiple customers with messaging. Read how Quiq's messaging platform has streamlined customer engagement.
Business Text Messaging for Credit Unions Covered in CUTimes
While business text messaging for some industries, like retail, have already reached a point where it's required, business text messaging for credit unions is still gaining momentum. Learn why so many credit unions are turning to the messaging channel.
Texas A&M Graduates from Emails and Auto-Dialers to the Messaging Channel
Realizing that students weren’t reading their emails, the school looked for alternative ways to reach their students beyond the email, phone calls, and auto-dialer they typically employed. A pilot with Quiq to test text messaging students was launched in June and the school isn’t looking back.
6 Reasons to Use Business Text Messaging
Customers want to communicate however they want, whenever they want. In this post, we’ll take a look at 6 of the best reasons companies benefit from a business text messaging service.
5 Ways Rich Messaging for Customer Service Transforms Customer Expectations
Rich messaging, aside from providing a more modern messaging experience, has the power to change the expectations of your customers. In this post, we’ll look at 5 ways rich messaging is transforming customer expectations for customer service.
Forrester Webinar: Connecting with Customers Through Messaging and Bots
Customer service can improve by combining business messaging and bots.
How Chatbots Are Revolutionizing eCommerce
In this post, we’ll take a look at chatbots and how they are playing an increasingly important role in eCommerce. We’ll then dive into the ways that businesses can use bots across all channels.
5 Ways Chatbots Improve Customer Service
Customer service can improve by combining business messaging and bots.
Top 5 Business Messaging Use Cases
The best business messaging solution use cases show how all businesses can benefit from implementing business messaging with these straight-forward examples.
5 Ways Live Chat Drives Revenue
Using live chat to drive more revenue is just smart business and plenty of companies have embraced this technology as a way to grow their top line.
What is Business Messaging and What Does It Mean for Your Business?
Business messaging is more than just order confirmations and shipping notifications. Engaging, two-way conversations with customers on SMS/texting, web chat, social media, and in-apps is the preferred way consumers want to reach businesses.
Think You Need An App For Your Company? Think again.
Most of the things that companies build apps for can now be done with Messaging. Before you invest time and money in an app, read our latest blog post, “Do You Really Need An App?”.
Live Chat Best Practices for Exemplary Service
Read the 11 live chat best practices that can help you deliver the ultimate customer experience. Make sure your chat solution delivers the kind of experience that invites customers to come back for more.
Customer Spotlight: TodayTix
TodayTix meet the needs of their customers by offering real-time communications through the messaging channels customers find most convenient.
Quiq Helps Tailored Brands Dress For Success
Tailored Brands brought on Quiq Messaging to support its two largest brands: Men’s Wearhouse and Jos. A. Banks. Now these retailers are able to quickly respond to customer inquiries about online orders, products, promotions, and tuxedo rentals - all via messaging.
How to Use Simple Automation to Streamline Customer Conversations
Streamline customer conversations with simple automations to reduce costs and improve your customer experience that Quiq clients use across all industries.
Brinks Home Security™ Monitors and Responds to Changing Market Demands
Brinks Home Security's Messaging Channel is a differentiator for the this Texas based company. Learn how Brinks uses messaging to connect with customers.
Customer Spotlight: Warners’ Stellian
Same Excellent Customer Service, Awesome New Channel Warners' Stellian has been providing families in the St. Paul and [...]
2019: This Is Your Year to Improve Customer Experience
We’ve all been there. February 15th rolls around on the calendar and all of those great intentions for the [...]
Improve Average Handle Time Using This Key Metric
Improve Average Handle Time and deliver better customer experiences with a metric that measures web chat and sms/text messaging within your contact center.
Customer Texting – 23 Reasons Everyone Loves Texting for Customer Service
Customer texting is easy and the preferred channel for customer service. Business to customer texting improves customer experiences and decreases costs. Need more proof? Here's 23 reasons to embrace customer texting.
Top Customer Service Challenges and How to Overcome Them
Customer service is often overlooked, but inevitably one of the most important parts of a business. Often, it is [...]
Credit Union Messaging Guidelines to Build Trust With Members
Simple credit union messaging guidelines to help your credit union maintain trust and encourage engagement over this highly popular channel.
Quiq Announces Three Brands on Apple Business Chat
BOZEMAN, MT, October 17, 2018 -- Today Quiq, a leading provider of business messaging software for customer communications announces that three of [...]
How to Measure Customer Success KPI’s
Customer success is vital to your product or service achieving the desired goals you or your company has set. [...]
What is Digital Customer Service and How to Improve It
Learn how to meet your customers' needs across multiple digital channels and platforms. Contact Quiq today for all your business messaging solution. Learn how to meet your customers' needs across multiple digital channels and platforms. Contact Quiq today for all your business messaging solutions.
10 Omni-channel Customer Service Best Practices You Can Count On
Today's purchaser has evolved to a savvy, well-researched shopper who is quite comfortable online. With the prevalence of personalized options [...]
Increase Conversion Rates With These 7 Business Messaging Tips
Increase conversion rates through better engagement with your customers. Learn how Quiq clients have realized an increase in their conversions.
Pier 1 Cozies Up To Effortless Customer Engagement
With the growth of online and mobile sales, Pier 1 decided to update their traditional email and phone channels with live chat and text messaging.
How to Anticipate Customer Needs and Improve Customer Service
You’ve probably heard a story or two of exceptional customer experiences where consumers are completely caught off guard by [...]
Customer Spotlight: Aura Building Trust with Lines of Credit and Communication
To Aura, being customer-obsessed means placing trust at the center of the relationship between its customers and its services. [...]
Communicate with Guests via Their Preferred Medium: Chat
Read Article Apple Business Chat for customer service will be a lot easier with the latest addition [...]
Apple’s Business Chat Signs Up Five More Brands, More Tech Platforms
Read Article Apple Business Chat for customer service will be a lot easier with the latest addition [...]
3 Ways Outbound Text Message Marketing Can Generate New Revenue
Looking for ways your business can bring in more revenue? The answer may be right under your nose, or [...]
SMS Software for Business: Guide To Increase Customer Retention
Service Level Agreements (SLAs) can be really important tools for companies, especially in contact centers. These agreements are used to define the appropriate response times to customers and elevates the importance of responsiveness throughout the organization.
Luggage Free: Unpacking The New Customer Experience
Luggage Free provides white glove service that is all about convenience, so naturally, they wanted to make the ability for customers to contact them simple and straightforward. Read how the Luggage Free Team implemented sms software for better mobile ux.
The Laundress Knows How to Handle With Care
As a lifestyle brand, The Laundress wanted to help their customers get answers quickly and easily. This online retailer uses messaging to provide on-the-go support beyond email. Read how The Laundress was able to expand their digital engagement channels to include text messaging, Facebook Messenger, and web chat.
5 Critical Times to Set Service Level Agreements (SLAs) for Customer Experience
Service Level Agreements (SLAs) can be really important tools for companies, especially in contact centers. These agreements are used to define the appropriate response times to customers and elevates the importance of responsiveness throughout the organization.
Messaging: Making The Right Choice
You’ve been chartered to deploy messaging and web chat in your contact center. You already have a CRM vendor and are hesitant to add any more complexity. You wonder if it is just easier to turn on the messaging and capabilities that your CRM provider offers.
Reduce Collection Time With Messaging
it's no surprise that credit unions are seeking ways to tap into mobile technology, namely, text messaging, as a way to engage with members. In this article, we explore how text messaging has helped credit unions reduce collection time.
There’s More to Messaging
There’s more to messaging than just sending characters, images, and emojis back and forth, at least when it comes to business messaging. Read this post to learn 5 key capabilities required to ensure you manage the messaging channel to deliver a world-class customer experience.
Quiq Delivers The Modern Customer Experience
Contact centers have gone “Next Gen”. Read how Quiq is helping companies deliver the modern customer experience with business messaging. Come see us in Chicago at Oracle's Modern Customer Experience.
Quiq Customer Messaging Platform Video
Watch this short video to see Quiq Messaging in action! Quiq connects customers and companies via Messaging (SMS, Facebook Messenger, Web Chat, and Kik), resulting in more efficient customer service and happier customers.
How Messaging Impacts Workforce Management
Wondering how messaging impacts workforce management? Adding SMS/text messaging to your contact center does not have to add complexity to managing staff. In many ways, messaging will actually add efficiencies to make staffing easier.
How Messaging Impacts Contact Center Staffing
When it comes to messaging, you may be wondering which agents may be the best fit to staff your business messaging channel. In this article, we’ll discuss how Quiq’s clients have managed staffing for the messaging channel, and the surprises and lessons learned along the way.
How Messaging Fits Into The Call Center
IVR still remains one of the leading entry points for consumers to engage with companies. However, it’s also the costliest ways for companies to interact with their customers and the most inconvenient way for customers to engage. Future IVR systems will need to evolve. Here are three things that should be considered a priority.
3 Ways Messaging Can Improve Pull-through Rates
Messaging is helping lenders, improve pull-through rates, deliver faster, more convenient service to borrowers through messaging while reaping the benefits of this preferred, more cost-effective, method of communication.
2018 Winter Olympics | Quiq Predicts The Most Popular Texts
As the 2018 Winter Games begin we're anticipating plenty of text messages discussing all things #Pyeongchang2018. Quiq predicts the most popular text messages that will be exchanged during the Winter Games.
3 Ways Messaging Helps Retailers Win Big
A new kind of retailer exists because there is a new kind of customer. Customers who demand convenience and personalization from brands that fit into their mobile lifestyle are the new norm. Here are three times messaging has helped retailers win these new consumers over.
[White Paper] Building a Digital Engagement Strategy for Customer Service
Download our white paper "Building a Digital Engagement Strategy for Customer Service" to learn how to drive your digital customer service transformation. We’ve brought our latest content to support you on your journey.
Leading the Digital Engagement Transformation
Leading a change, like a transformation in your customer experience takes grit. It's not impossible though. We see so many of our clients going through this transformation using messaging as a way to engage with consumers in a whole new, more convenient way. Here's how they're doing it.
How to Successfully Launch Web Chat and Messaging
For more than 100 years, the telephone was the only channel for reaching a company to get help with questions, submit issues, or give the rare compliment. Today, consumers can choose from a plethora of channels or methods to reach a company. Seemingly new channels emerge every few months, keeping brands on their toes.
Never Just Measure Up: Outpace Your Competition
The age of digital disruption has changed customer expectations, requiring companies to operate at a higher level of ingenuity and sophistication. Businesses today must focus on delivering an exceptional digital customer experience in order to outpace their competition.
5 Surprising Ways Messaging Can Change Your Business
There is a vast repository of statistics out there that support the increasing popularity of text messaging for business. You may be convinced that your customers want to text you, but still unsure if messaging can really change your business for the better. Let’s stop the hand wringing and sweaty palms about text messaging and really talk about what’s in it for you.
Improving Customer Retention for Your Service-based Business
The reasons are more than compelling to focus on improving customer retention as much as, if not more, than customer acquisition. In addition to that, our hyper-connected culture has built a consumer eco-system where raving fans help bolster a brand's reputation and new customer acquisition through word of mouth.
Increase Customer Acquisition for Your Service-based Business
In this post, we examine ways your service-based business can increase customer acquisition. As the number of consumers who are comfortable with the quick, efficient, responsive nature of mobile messaging continues to swell, the ability to text message a business will become a deciding factor of who wins.
Terror Filled Tales of Customer Service – (Part II)
In October, we started our terror-filled tales of customer service series. The first article in our two-part tale carried you through [...]
Mobile Millennials – How to Attract Them to Your Credit Union
Attracting mobile millennial meals investing in the technology that makes your credit union more convenient and accessible. Read this article to see how so credit unions are tapping into the power of messaging to achieve this.
Terror Filled Tales of Customer Service – (Part I)
We all heard the tale and hoped it was just urban lore or fake news, but the Equifax security breach was real. [...]
How Our Clients Use Quiq Messaging
A Message From Mike Myer, Quiq CEO Since I helped start RightNow, the world has changed, but not my mission. My team [...]
Quiq Video: Messaging For Customer Service
Watch this short video to see Quiq Messaging in action! Quiq connects customers and companies via Messaging (SMS, Facebook Messenger, Web Chat, and Kik), resulting in more efficient customer service and happier customers.
Part 1: Four Reasons to Add Messaging to The Contact Center
Consumers are demanding the ability to communicate via messaging with brands and businesses. Consumers don’t want to just receive messages from businesses, they want the ability to message them back. No longer is messaging simply a one-way channel for companies to market to consumers. Customers now expect to be able to initiate a two-way, one-to-one conversations with the companies and brands they use.
In-App Customer Service: Easier Than You Think
Do you make it easy for your customers to interact with you from your app when they have a [...]
Re-imagining Customer Service in a Mobile World
When I describe to friends what we’re working on at Quiq, the reaction is universally positive, sometimes even rabid enthusiasm. We’re all [...]
How Smith Thompson Handles Multiple Customers at a Time
Smith Thompson can easily handle multiple customers with messaging. Read how Quiq's messaging platform has streamlined customer engagement.
Business Text Messaging for Credit Unions Covered in CUTimes
While business text messaging for some industries, like retail, have already reached a point where it's required, business text messaging for credit unions is still gaining momentum. Learn why so many credit unions are turning to the messaging channel.
Texas A&M Graduates from Emails and Auto-Dialers to the Messaging Channel
Realizing that students weren’t reading their emails, the school looked for alternative ways to reach their students beyond the email, phone calls, and auto-dialer they typically employed. A pilot with Quiq to test text messaging students was launched in June and the school isn’t looking back.
Forrester Webinar: Connecting with Customers Through Messaging and Bots
Customer service can improve by combining business messaging and bots.
Customer Spotlight: TodayTix
TodayTix meet the needs of their customers by offering real-time communications through the messaging channels customers find most convenient.
Quiq Helps Tailored Brands Dress For Success
Tailored Brands brought on Quiq Messaging to support its two largest brands: Men’s Wearhouse and Jos. A. Banks. Now these retailers are able to quickly respond to customer inquiries about online orders, products, promotions, and tuxedo rentals - all via messaging.
Brinks Home Security™ Monitors and Responds to Changing Market Demands
Brinks Home Security's Messaging Channel is a differentiator for the this Texas based company. Learn how Brinks uses messaging to connect with customers.
Customer Spotlight: Warners’ Stellian
Same Excellent Customer Service, Awesome New Channel Warners' Stellian has been providing families in the St. Paul and [...]
Pier 1 Cozies Up To Effortless Customer Engagement
With the growth of online and mobile sales, Pier 1 decided to update their traditional email and phone channels with live chat and text messaging.
Customer Spotlight: Aura Building Trust with Lines of Credit and Communication
To Aura, being customer-obsessed means placing trust at the center of the relationship between its customers and its services. [...]
Driving Credit Union Messaging Adoption: What Works?
CU members increasingly expect interactive two-way messaging capabilities. Read the article on CreditUnion Times on how to drive messaging adoption among your members.
Texas A&M Graduates from Emails and Auto-Dialers to the Messaging Channel
Realizing that students weren’t reading their emails, the school looked for alternative ways to reach their students beyond the email, phone calls, and auto-dialer they typically employed. A pilot with Quiq to test text messaging students was launched in June and the school isn’t looking back.
Forrester Webinar: Connecting with Customers Through Messaging and Bots
Customer service can improve by combining business messaging and bots.
How Chatbots Are Revolutionizing eCommerce
In this post, we’ll take a look at chatbots and how they are playing an increasingly important role in eCommerce. We’ll then dive into the ways that businesses can use bots across all channels.
Customer Spotlight: TodayTix
TodayTix meet the needs of their customers by offering real-time communications through the messaging channels customers find most convenient.
Quiq Helps Tailored Brands Dress For Success
Tailored Brands brought on Quiq Messaging to support its two largest brands: Men’s Wearhouse and Jos. A. Banks. Now these retailers are able to quickly respond to customer inquiries about online orders, products, promotions, and tuxedo rentals - all via messaging.
Brinks Home Security™ Monitors and Responds to Changing Market Demands
Brinks Home Security's Messaging Channel is a differentiator for the this Texas based company. Learn how Brinks uses messaging to connect with customers.
Customer Spotlight: Warners’ Stellian
Same Excellent Customer Service, Awesome New Channel Warners' Stellian has been providing families in the St. Paul and [...]
Increase Conversion Rates With These 7 Business Messaging Tips
Increase conversion rates through better engagement with your customers. Learn how Quiq clients have realized an increase in their conversions.
Creditunions.com: 7 Strategies to Support Self-Service
The race toward the next generation of self-service is underway. Read "7 Strategies to Support Self Service" for the technology tips to reduce call center volume.
Communicate with Guests via Their Preferred Medium: Chat
Read Article Apple Business Chat for customer service will be a lot easier with the latest addition [...]
Driving Credit Union Messaging Adoption: What Works?
CU members increasingly expect interactive two-way messaging capabilities. Read the article on CreditUnion Times on how to drive messaging adoption among your members.
Improve Average Handle Time Using This Key Metric
Improve Average Handle Time and deliver better customer experiences with a metric that measures web chat and sms/text messaging within your contact center.
Digiday: Overstock’s customer service texts have a 98 percent open rate
Think Quiq! Get the Blog in Email Quiq makes it easy [...]
CCW Special Report on Messaging
CCW Digital’s special report on customer messaging highlights why messaging engagement is natural, frictionless, and more valuable to customers and companies.
[White Paper] Building a Digital Engagement Strategy for Customer Service
Download our white paper "Building a Digital Engagement Strategy for Customer Service" to learn how to drive your digital customer service transformation. We’ve brought our latest content to support you on your journey.
Customer Service Messaging: Ovum Puts Quiq On The Radar
Read this new report from Ovum to see how Quiq is setting the bar for consumer messaging applications.
Customer Service Messaging Infographic
Check out the 2017 Customer Service Messaging Infographic. This infographic highlights consumer's interest, preference, and demand for Messaging customer service organizations.
Omni-Channel Customer Service
Studies have shown that companies with an omni-channel program enjoy 24% greater annual returns in company revenue and a 55% decrease in the number of customer complaints. However, it is important to note that less than 1% of all organizations have deployed an omni-channel strategy.
Retail Touchpoints: Quiq Launches Chatbot-Powered Quiq IQ For Online Chat, Messaging
We’re excited to announce a new product to our lineup called Quiq IQ, a complete solution to build, manage and optimize chatbots for your business. In short, Quiq IQ is the no-code, intuitive answer to build and deploy bots in your business.
Destination CRM: Quiq Launches Quiq IQ for Designing and Deploying Bots
We’re excited to announce a new product to our lineup called Quiq IQ, a complete solution to build, manage and optimize chatbots for your business. In short, Quiq IQ is the no-code, intuitive answer to build and deploy bots in your business.
New Study Reveals that Smartphones are to be Credited for 42% of Online Sales!
While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.
National Association of Convenience Stores: Retailers Tackle Mobile Shopping
We’re excited to announce a new product to our lineup called Quiq IQ, a complete solution to build, manage and optimize chatbots for your business. In short, Quiq IQ is the no-code, intuitive answer to build and deploy bots in your business.
Research Reveals Retailers are “catching up” to Consumers
While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.
Retailers See 42% Of Online Sales From Mobile Devices
While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.
What Will 2020 Bring for AI?
Aspira's new messaging channel has proven to be a more convenient way to engage with the companies on the go customers. Read the case study to learn more.
Podcast: Is Messaging the Next Brand Channel?
Listen and hear how brands are adopting messaging and why messaging, as the primary channel of communication for brands, is closer than it seems.
Your guide to conversational
commerce with Meta
Your guide to conversational commerce with Meta
Your guide to conversational
commerce with Meta