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Get Forrester's insights on benefits, risks, and implementation of conversational AI.
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Get Forrester's insights on benefits, risks, and implementation of conversational AI.
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Forrester Report: The State of Conversational AI
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FORRESTER REPORT
The state of
Conversational AI
Read the report
AI |
7
min read
Why Even the Best Conversational AI Chatbot Will Fail Your CX
Mark Kowal
Table of Contents
×
Chatbots: First-generation AI and Intent-based Responses
AI Agents: Cutting-edge Models with Reasoning Capabilities
Providing sufficient answers to multi-part questions
Dynamically answering unrelated questions and factoring in new information
Understanding nuances
Is Your “Best-in-Class” AI Chatbot Killing Your Customer Journey?
→
Index