“Overstock is continually looking for ways to use technology to help our customers have the most convenient shopping experience,” Jimmy Budnik, Vice President of Customer Care at Overstock.com. “Utilizing Apple Business Chat via Quiq helps us deliver a unique benefit to the customer journey, providing more ways for our customers to contact us and resolve any problem they may have.”
“Our top priority is to provide an amazing customer experience to shoppers. We are excited to support Apple Business Chat through the Quiq Messaging platform. Our agents easily handle multiple messaging channels, including Business Chat in Quiq’s cross channel UI,” said Melissa Porter, Vice President, Customer Relations. “Apple Business Chat enhances conversations with customers and we expect it to become the preferred customer service channel.”
The Quiq Messaging platform enables brands to connect with customers via Apple Business Chat and other popular messaging services, as well as live chat. When consumers message a business using Apple Business Chat, the Quiq Messaging platform routes their inquiries to agents to quickly answer questions, schedule an appointment, or help them make a purchase with Apple Pay. Agents are presented with unified, multi-channel workspace to easily handle consumer conversations.
“The things that make text messaging the most popular communication channel with family and friends also make it the preferred medium for customers to engage with companies,” said Mike Myer, CEO and Founder of Quiq. “Adding support for Apple Business Chat allows connected customers to engage with businesses in a way that is personal, secure, and easy. Apple Business Chat is a new channel in Quiq’s multi-channel business messaging platform, allowing agents to seamlessly interact with customers across many messaging channels.”
Quiq’s multi-channel messaging platform provides organizations a robust set of features including routing and queuing rules, service level prioritization to ensure that conversations are responded to within their expectations, and a rich management interface that includes observation, collaboration, and performance metrics. Quiq seamlessly integrates into Oracle, Salesforce, and Zendesk, as well as other internal systems through easy-to-use API’s so that agents have access to customer data during messaging conversations.
For more information on how Quiq Messaging is helping Apple Business Chat work for top brands, please visit https://quiq.com/apple-business-chat/.
Quiq makes it easy and convenient for customers to contact a business via messaging, the preferred channel already in use with friends and family. In return, companies get a unified, multi-channel platform to communicate with customers. Quiq integrates seamlessly with Salesforce, Oracle, Zendesk, and other internal systems. Learn more about Quiq today at quiq.com.