About Max Fortis
Max is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.
Is Live Chat Better than Form Filling?
Forms have ruled the online space since the beginning. And they’ve served us well. But are they go...
Is Live Chat Right For Your Website? Use These Questions to Find Out…
It began with corporate businesses. Small chat boxes started appearing in the lower right corner of...
13 Easy Ways to Build Customer Rapport with Messaging
Messaging is quick. It’s casual. It’s easy to breeze through the pleasantries and get straight t...
How to Provide Friendly Customer Service with Messaging
We frequently talk about metrics and tools and systems for providing excellent customer service. Whi...
How to Use Live Chat Throughout Your Customer Journey
How do you connect with customers throughout their purchase journey? Are you using live chat at ever...
Drive Satisfaction and Sales with Google Business Messaging
One of the most impactful—and often overlooked—tools in customer service is...
How to Rewire Omnichannel Service with Messaging
Omnichannel customer service is changing.
It used to be about being everywhere. About co...
9 Ways to Reduce Customer Returns with Messaging
Looking into reducing customer returns? You're in the right place.
And you’ve been there as a c...
6 Ways to Improve Online Retail Customer Satisfaction with Messaging
Retailers have had a tough few years. The pandemic threw businesses into a tailspin. If you’re lik...
How to Reduce Customer Acquisition Costs with Messaging
How do customers find your business?
Does your company frequently sponsor podcasts? Do you heavil...
Part 2: 10 Criteria for Choosing the Best Messaging Vendor
The Messaging Mandate
This post is part 2 in a three-part series....
Top 3 Things to Know About Apple Messages for Business
How much do you know about Apple Messages for Business?
We know what you're thinking. Not *ano...
Business Messaging 101: Best Practices by Channel
If you haven’t heard yet, business messaging is a big deal.
We’re moving away from end...
Using Conversational Commerce as an Alternative to In-Store Shopping
Conversational commerce isn't just a catchy alliteration — it's a trend taking the retail world by...
E-Commerce Holiday Strategy: How to Increase Sales While Managing the Holiday Rush
Are you tired of hearing it yet? The holiday season is just around the corner. This year pose...
4 Reasons Why Instant Messaging for Business is Still Crucial
Instant messaging has become a ubiquitous part of daily life for the vast majority of us....
Successful Strategies for Google's Business Messages: Customer Service, Marketing, & Omnichannel
For retail organizations, Google’s Business Messages feature presents a powerful new opportunity f...