Customer Service Texting
It’s one of the hottest topics in customer service – customer service texting. Mobile devices are embedded into our daily lives and now, companies are looking for ways to make customer service texting a reality. The ability for companies to engage with customers through their mobile devices on a preferred and convenient channel is already here.
Mike Myer, CEO, Quiq took some time to sit with Karen Talley at FierceCEO to talk about texting for customer service. Read the article to find out why 2018 will be “the breakout year” for texting as a customer service solution and what the future holds for texting.
Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales and post-sales questions. In return, companies get a digital engagement platform to communicate with customers. Learn more about Quiq today at goquiq.com.
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