Answer Customers’ Questions Quickly
When customers have questions about tram hours or recent snow amounts, they simply just send a text message or start a live chat to get their questions answered quickly. Or customers can send a message to Jackson Hole’s guest services to put their minds at ease about when the lifts are up and running. It’s easy and fast, and exactly what customers have grown to expect in this world of instant information.
Because the Quiq messaging platform is so intuitive, reservationists can easily bounce between all channels. Training is a breeze with the staff picking it up within minutes. And by using the pre-built responses, managers can ensure customers receive a consistent and accurate response no matter which reservationist responds. Jackson Hole is seeing that the majority of its inbound inquiries are now in the form of text messages. And even more, phone calls have decreased and overnight email volume has dropped by 75%.
Jackson Hole Mountain Resort is a skier and snowboarder paradise with 4,136 continuous vertical feet, 2500 acres of the best beginner, intermediate, and expert skiing and snowboarding and a genuine “Last of the Old West” feel.
Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App,and Kik for help with their pre-sales and post-sales questions. Learn more about Quiq today at quiq.com.