Digital Customer Engagement for Retail

. Jan 10, 2020
30 min read

As messaging continues to help spur retail growth, we’ve seen more companies look to this channel to improve the customer experience. We’ve aggregated some of our most popular resources to help you with your research into messaging for your business.

Top Retail Use Cases:

Feel free to download these resources:

Quiq’s Retail Stats 1-Pager

Real results from leading brands using Quiq’s messaging platform to deliver brand-defining experiences.

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7 Reasons Your Customers Want To Text You

Your customers want to text you. Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now.

Download the PDF

Ebook: Messaging Best Practices for Retailers

Expert advice on launching and implementing messaging within your business.

download the pdf

Quiq’s Essential Guide to TCPA for Retailers

Implementing messaging in your organization means maintaining TCPA compliance. Here’s how it’s done.

download the pdf
Chatbot_Workbook_Graphic

Quiq’s Chatbot Workbook

Download our easy to follow, step-by-step guide to understanding and implementing bots in any organization.

download the pdf
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Learn How These Retailer Use Messaging  

Tailored Brands brought on Quiq Messaging to support its two largest brands: Men’s Wearhouse and Jos. A. Banks. Now these retailers are able to quickly respond to customer inquiries about online orders, products, promotions, and tuxedo rentals - all via messaging.

Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with growth, they turned to Quiq’s messaging, web chat, and bot platform for support.

Join These Leading Brands Who Use Messaging  

More Insider Tips Straight From The Quiq Blog

A new kind of retailer exists because there is a new kind of customer. Customers who demand convenience and personalization from brands that fit into their mobile lifestyle are the new norm. Here are three times messaging has helped retailers win these new consumers over.

There is a retail renaissance underway where consumers are using their mobile devices to explore a vast landscape of choices and expect 24/7 support. Read this post to understand how consumer packaged goods messaging with customers is on the horizon.

In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete examples of who is doing it rightLet’s take a brief look at the history of mobile shopping for insight into why this game of catch-up is afoot. Then, we’ll examine the mobile retail trends happening today which are shaping the future of retailer’s mobile shopping strategy.

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