Credit Union Journal: Credit unions’ call center chatter turns to texting

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Call Center Chatter Turns to Texting

Across all demographics, consumers are adopting text messaging as the preferred way to communicate with businesses. Recently, the Credit Union Journal published “Credit Unions’ call center chatter turns to texting”, highlighting the surprising results that credit unions are realizing through messaging.

Credit Unions are engaging members on everything from branch hours to collection reminders. Read more to see why so many CU members are rapidly adopting messaging.

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family.  With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales and post-sales questions. In return, companies get a digital engagement platform to communicate with customers. Learn more about Quiq today at goquiq.com.