About The Quiq Team
Live Chat: Is it Effective for Online Customer Service?
Implementing new technology in any department can be scary—but it’s even scarier when it’s cus...
The Rise of Conversational AI: Why Businesses Are Embracing It
Movies may have twisted our expectations of artificial intelligence—either giving us extremely hig...
Does Your Chatbot Sound Robotic? 7 Ways to Fix It
Does your chatbot sound like a robot?
Okay, chatbot...
Customer Service in the Travel Industry: How to Do More with Less
Doing more with less is nothing new for the travel industry. It’s been tough out there for the las...
Unleashing the Power of Quiq Insights: Your Data's New Best Friend
👋 Hi, I’m Tyler, a Sr. Software Engineer at Quiq helping to enhance our Quiq product with data....
7 Ways AI Chatbots Improve Customer Service
If you’ve been using business messaging for a while, you know easy and convenient it is for your c...
Customer Journey Mapping 101—With Examples!
Do you know what your customer journey looks like? (Hint: It’s not as simple as it used to be!)...
7 Mistakes You’re Making in Customer Service
We hate to break it to you, but the customer experience is getting worse.
Okay, maybe you already...
How to Anticipate Customer Needs (With Examples)
When was the last time you heard a story about exceptional customer service? Or an innovative way a...
How Messaging Helps Hospitality Get Personal
The hospitality industry is, by nature, a very human business. Whether you’re in hotel and lodging...
Comparing Live Chat and Chatbots
How often do you interact with brands online? In-person?
Brand interactions now happen onl...
Your Guide to Developing a Crisis Management Plan
Unfortunately, crises can happen.
We’ve seen it in our lifetime. Pandemics, wars, seve...
7 Ways Chatbots Help Teams Move Faster
For many years, it seemed like “chatbot” was a bad word.
People likened them to automa...
Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service
Messaging is good. Asynchronous messaging is better.
Let’s face it. Customers have lit...
Using AI to Streamline Messaging
Conversational AI typically refers to leveraging bots to satisfy your customers while scaling your c...
3 Key Customer Success Metrics to Go After in 2022
With jingle bells ringing and cash registers chiming, it’s clear we’re still smack dab in the mi...
Turning Chatbots Into Virtual Shopping Assistants
Turning Chatbots Into Virtual Shopping Assistants
These days, brick-and-mortar retail is q...
Modernizing Customer Experience with Order Management Automation
eCommerce businesses are continuing to experience rapid growth in online orders in 2021. As a result...