The Quiq Blog

AI assistants have come a long way from setting reminders and answering simple questions. Today, ...

A customer contacts support because their order is going to the wrong address. The chatbot ...

AI adoption is at an all-time high, but there's a growing gap between companies experimenting ...

Catastrophe surge is the problem that P&C carriers cannot solve with headcount. A major weather ...

When a homeowner calls to get help they describe the problem in detail — the ...

Parloa looks impressive in a demo. The harder question is what happens after the contract ...

Enterprise contact center teams do not lack AI vendors. The harder problem is figuring out ...

A guest checks into a hotel room and discovers the view is of a loading ...

Fin AI is one of the best-known options for automating customer support, but it is ...

When it comes to AI customer support tools, Fin AI is one of the few ...

Calls tend to slow down at the same point, when somebody starts reading information out ...

Online retailers are experiencing more natural engagement with customers, reduced service costs, and reductions in ...

Knowing how to communicate with customers effectively has a direct impact on how people experience ...

Apple Business Chat CSP (Customer Service Platform) like Quiq allows users to communicate directly with ...

First notice of loss is the moment that determines whether a policyholder stays or leaves. ...

AI customer service has reached the point where the interesting question is no longer whether ...

Contact center coaching has changed quickly as AI becomes part of everyday customer service work. ...

Every phone number is inherently two channels, voice and messaging, and both reach the same ...