6 Ways to Boost Customer Retention—and Stats to Know
So much time and effort is spent on customer acquisition. Marketing and sales consistently combine t...
Best Practices for Call Center Agents
No, the call center isn’t dead.
In the last few years, digital channels have seen tremendous gr...
7 Tips to Increase Customer Survey Response Rates
You’ve learned about the benefits of customer surveys. (Maybe you even read our blog post...
Is Your Service Center Busy? Don’t Turn Off Messaging!
Knee-jerk reactions happen. It gets busy. You see your agents struggling. And when your agents are o...
7 Ways to Get Ahead of Holiday Customer Service Issues
Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the...
How To Choose The Right Digital Customer Service Channel For Your Business
Over the past year, businesses have been forced to rapidly adapt to consumers’ sudden shift in pur...
5 Ways Mobile Shopping Is Transforming Customer Service
These days, the vast majority of consumers have their mobile phones on-hand for every activity — p...
5 Effective Strategies to Improve eCommerce Customer Service
More than ever before, eCommerce businesses' overall revenue is directly tied with the quality of th...
What Your Customers Think About Using Customer Service Chatbots
Chatbots have become very popular because they save time and resources by automating customer suppor...
Texting Your Customers: How to Increase Survey Response Rates
Consumers' responses to surveys give brands valuable insights that help them overcome challenges, in...
How to Use a Messaging Platform to Assist With Holiday Returns
As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these...
How to Scale Customer Service to Keep up With Business Growth
Consumers need information, and they need it right away. It's a retailer's job to make sure every bu...
The Cyborg Contact Center
Augmenting Your Human Workforce with Bots
No, this article isn’t about The Governator or...
Best Practices for Implementing Messaging for Customer Service
It has been established that messaging is the highest rated contact method for customer satisfaction...
How Call Centers are Becoming "Text Centers:" Text Messaging for Customer Service
Internet and mobile technology have fundamentally changed how business is done. With more people wor...
5 Tips to Transform Your Customer Service in 2020
As consumers continue to spend more time at home, maintaining an effective online customer service p...
What is Digital Customer Service?
When defining digital customer service, it may be easier to say what it is rather than what it isnâ€...