About Michael Hartsog
Michael Hartsog is the Vice President of Strategic Alliances at Quiq, developing and managing all channel partner and BPO Reseller relationships. Prior to building Quiq’s channel program, Michael was the Director of Mid-Market Sales leading a team of direct sellers during Quiq’s early years. Michael has deep expertise in the customer service and contact center software space, having previously held enterprise sales positions at Five9, Genesys, Rightnow Technologies and Oracle. Michael has had the good fortune of working with many leading brands in the retail, hospitality, consumer service and financial services industries to deliver exceptional customer experiences. Michael makes his home in Montana with his wife and four children, spending time skiing, boating, and enjoying the outdoors.
How to Deal with Angry Customers
The worst part of customer service?
Dealing with angry customers.
It’s hands-down the most s...
Are You Tracking These 10 Help Desk Metrics?
Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...
6 Ways to Boost Customer Retention—and Stats to Know
So much time and effort is spent on customer acquisition. Marketing and sales consistently combine t...
Best Practices for Call Center Agents
No, the call center isn’t dead.
In the last few years, digital channels have seen tremendous gr...
7 Tips to Increase Customer Survey Response Rates
You’ve learned about the benefits of customer surveys. (Maybe you even read our blog post...
Is Your Service Center Busy? Don’t Turn Off Messaging!
Knee-jerk reactions happen. It gets busy. You see your agents struggling. And when your agents are o...
7 Ways to Get Ahead of Holiday Customer Service Issues
Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the...
How To Choose The Right Digital Customer Service Channel For Your Business
Over the past year, businesses have been forced to rapidly adapt to consumers’ sudden shift in pur...
5 Ways Mobile Shopping Is Transforming Customer Service
These days, the vast majority of consumers have their mobile phones on-hand for every activity — p...
5 Effective Strategies to Improve eCommerce Customer Service
More than ever before, eCommerce businesses' overall revenue is directly tied with the quality of th...
What Your Customers Think About Using Customer Service Chatbots
Chatbots have become very popular because they save time and resources by automating customer suppor...
Texting Your Customers: How to Increase Survey Response Rates
Consumers' responses to surveys give brands valuable insights that help them overcome challenges, in...
How to Use a Messaging Platform to Assist With Holiday Returns
As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these...
How to Scale Customer Service to Keep up With Business Growth
Consumers need information, and they need it right away. It's a retailer's job to make sure every bu...
The Cyborg Contact Center
Augmenting Your Human Workforce with Bots
No, this article isn’t about The Governator or...
Best Practices for Implementing Messaging for Customer Service
It has been established that messaging is the highest rated contact method for customer satisfaction...
How Call Centers are Becoming "Text Centers:" Text Messaging for Customer Service
Internet and mobile technology have fundamentally changed how business is done. With more people wor...