Quiq’s perspective: Will Gartner’s prediction for customer service in 2025 come true?

Find out in this report by Quiq CEO Mike Myer.

Download our free report for an inside look at the future of customer service and the potential cost of waiting to implement messaging into your customer service strategy.

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Is messaging the future of customer service?

In January 2021, Gartner predicted that by 2025, 80% of customer service organizations will abandon native mobile apps in favor of messaging. In this report, you’ll discover what Quiq CEO Mike Myer thinks about Gartner’s prediction based on his many years in the industry and the results Quiq customers see with their CS teams.

Download this report to discover trends that point to the evolution of customer service, such as:

  • The impact of messaging on customer service:
    See how customer attitudes toward online shopping have changed, the level of service they expect, and the channel they prefer to use for customer service.
  • The difference messaging makes for customers and companies:
    Learn how messaging helps businesses increase sales, reduce costs, and improve customer satisfaction.
  • How customer service organizations will become profit centers:
    Discover how technological advances and shifting customer attitudes can open doors for CS teams to contribute to company growth in tangible ways.
  • And much more