35%
85%
60%
Deploy LLM and Generative AI
Assistants to lower costs.
Large Language Models (LLMs) like those powering ChatGPT have incredible language comprehension and language generation capabilities. At Quiq, we’re harnessing these capabilities to build two primary types of digital AI Assistants for your business.
Whether you’re looking to decrease the support volume that’s routed to human agents, increase sales, or completely transform your customer experience, our LLM-powered AI Assistants will blow your mind. And with Quiq’s guardrails and data security-first approach, your enterprise business can realize the results without the brand risks.
LLM Knowledge Assistants.
Quiq combines LLMs with semantic search, your knowledge sources, and other technologies to provide a custom Assistant that can answer your most frequently asked questions across all of your messaging touchpoints.
When your customers ask questions, they’ll get relevant, concise, and endorsed answers back without hallucinations. As a result, you’ll resolve 30-80% of existing inquiries in digital channels, significantly outperforming traditional knowledge base search.
For inquiries that need an agent, seamlessly hand them off to one in the Quiq Conversational CX Platform or a third-party agent desktop.
Reach out about LLM and Generative AI Assistants for your business.
LLM Data Assistants.
In addition to training on knowledge, Quiq can enable customer-facing data assistants that integrate with systems beyond knowledge, such as order management, product feed, or CRM data.
With data automation, you can go further than knowledge to personalize answers to inquiries like “Where Is My Order?”, “What’s My Account Balance”, “I need a refund” or more.
LLM Data and Knowledge Assistants benefits.
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True personalization at scale.
Your customers will receive responses that are tailored directly to them—just like your best customer service agent provides. This wasn’t possible with previous technology. It’s the difference between using variables or templates(“Hi {{name}}, here’s an article that may help”), and a truly personal response.
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Increase self-service.
Dramatically improve the percentage of customer interactions that are resolved via self-service.
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Focus agents on high-value interactions.
Agents can deal with the interactions that most require human intuition and judgment, leaving routine inquiries to automation.
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Improve customer experience.
Consistent, conversational responses are a better experience than searching FAQ articles and static flows.
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Detailed reporting.
Quiq Insights is a native feature in our Conversational CX Platform. It provides a detailed understanding of your Assistants’ effectiveness and customer conversation analytics.
Basic NLU tech doesn’t cut it anymore.
Most CCaaS or CRM solutions offer last-gen natural language understanding. They don’t auto-translate by channel or offer in-depth reporting.
Quiq gives you both high-level and granular insights into how your AI assistants are performing—with the platform for anyone to be able to observe and measure the results.
Elevate your customer support with Quiq AI Assistants.
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