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National Furniture Retailer Reduces Escalations to Human Agents by 33%

A well-known furniture brand faced a significant challenge in enhancing their customer experience (C...

How a Leading Office Supply Retailer Answered 35% More Store Associate Questions with Generative AI

In an era where artificial intelligence is rapidly transforming various industries, the retail secto...

How a Premium Jeweler Drove 40X Return on Ad Spend

The Challenge The company wanted an interactive and engaging way to recom...

U-tron Makes Space For Messaging

Space. Not the vast, final frontier kind. We’re talking about the high demand, short supply, re...

Pella Resolves Pane Points with Messaging

Pella Corporation is a leading designer and manufacturer of window and doors.  Pella has over 7,000...

Text Messaging for Government: How to Connect With Citizens

It’s more than just reporting potholes. Cities are transforming through the use of 311 by providin...

Northwest Community Credit Union Blazes New Trail With Messaging

Lines wrapped around branch locations that were three lanes deep and 45 minute wait times on the pho...

How Stio Geared Up For Growth

Since opening its doors in 2012, Stio has embraced a direct-to-consumer model selling high-quality,...

Aspira Stakes out a New Way to Communicate With Customers

Besides technology, Aspira knows a thing or two about adventure and connection. For over 30 years, A...

AFPA Provides First Class Member Service with Messaging

The Association of Professional Flight Attendants (APFA) is the largest independent flight attendant...

Pier 1 Imports Customer Spotlight: How To Use Messaging and Get ROI

Laurie Simpter - Sr. Manager of Customer Relations at Pier 1 Imports Watch this short vide...

Brinks Home Security Customer Success Video

Brinks has been using messaging for almost 2 years now. In that time, the company has improved agent...

Brinks Home Security Makes Headlines with Messaging

ZDnet’s recent coverage of Brinks Home Security “...

How Smith Thompson Handles Multiple Customers at a Time

In business since 1978, Smith Thompson provides home security, wireless monitoring, and pest control...

Texas A&M Graduates from Emails and Auto-Dialers to the Messaging Channel

Texas A&M, a public university located in College Station, T...

Customer Spotlight: TodayTix

TodayTix is no stranger to bringing more accessibility to experiences. The company started with the...