About Max Fortis
Max is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.
What is Business Messaging and What Does It Mean for Your Business?
What is business messaging, you ask? Oh, it’s only a way to get better customer engagement...
Live Chat Best Practices for Exemplary Service
Don’t deliver good customer service. Aim for the exceptional service that sets you apart from your...
Increase Conversion Rates With These 7 Business Messaging Tips
While conversion rates are more traditionally tied to eCommerce sites, it’s a metric that every co...
3 Ways Outbound Text Message Marketing Can Generate New Revenue
Looking for ways your business can bring in more revenue? The answer may be right under your nose, o...
SMS Software for Business: Guide To Increase Customer Retention
Retaining your customers and creating brand loyalty doesn’t happen overnight. One must be delibera...
Messaging: Making The Right Choice
You’ve been chartered to deploy messaging and web chat in your contact center. You already have a...
Reduce Collection Time With Messaging
The Accounts Receivables Department is all about action. Staying on top of accounts and getting cust...
There's More to Messaging
There’s more to messaging than just sending characters, images, and emojis back and forth, at leas...
Quiq Customer Messaging Platform Video
Quiq is a leading-edge customer messaging platform that makes it easy for customers to engage with b...
How Messaging Impacts Workforce Management
So you’ve opened messaging as a customer service channel. Great! Still a little concerned about th...
3 Ways Messaging Can Improve Pull-through Rates
Time is money. Truer words have never been spoken, especially when it comes to loan closings and imp...
How to Successfully Launch Web Chat and Messaging
For more than 100 years, the telephone was the only channel for reaching a company to get help with...
3 Ways Software Companies Accelerate Time-to-Value With SMS Messaging
Helping your customer realize the value of your software, app, or game as quickly as possible is the...
Engaging Students Via Messaging: 3 Reasons to Start Now
It is no secret that is messaging is the preferred method of communication for nearly everyone. 97...