About Max Fortis
Max is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.
How the AI Chatbot for Customer Service Became the AI Agent (And How It Actually Works)
Chatbots have become a staple in customer service for brands across the world. This is why eight out...
Google Business Messaging is Ending – Here’s How You Should Adapt
Google Business Messaging (GBM) has long been one of the primary rich messaging channels for Android...
A Deep Dive into Asynchronous vs. Synchronous Messaging — and the Pros and Cons of Each
Text messaging has become more and more important with each successive generation of customers, and...
What is Rich Messaging? - A Guide for CX Leaders Weighing the Benefits
If by chance you haven’t heard of this new frontier in text-based customer communication, your fir...
The Ultimate Guide to RCS Business Messaging
From chiseling words into stone to typing them directly on our screens, changes in technology can br...
Google Business Messages: Meet Your Customers Where They’re At
The world is a distracted and distracting place; between all the alerts, the celebrity drama on Twit...
Why Your Business Should Use Rich Messaging
A Brief Overview of Rich Messaging
Along with Eminem and Auto-Tune, text messaging was jus...
Your CX Strategy Should Include Apple Messages for Business. Here’s Why.
Your CX Strategy Should Include Apple Messages for Business. Here’s Why.
A common piece...
Building Better Customer Relationships with Text Messaging
Customer engagement is constantly evolving and the trend towards more customer-centric experiences h...
Before You Develop a Mobile App For Your Business—Read This
Remember when every business was coming out with an app? Your favorite clothing brand, that big reta...
10 Benefits of Business Messaging for Customer Service
You send messages to your friends, family, and coworkers—so why not your customers?
Just the id...
How to Create an Effective Business Text Messaging Strategy - The Ultimate Guide
U up? Text messaging replaced other communication methods for consumers all over the world....
Business Text Messaging Statistics You Need to Know
It’s 1995. A new company named eBay just launched, along with a new media format called a DVD. The...
5 Tips for Delivering Exceptional Real-Time Support to Customers
How often do you talk to your customers in real-time? Playing email tag or seeing customer comments...
Cart Abandonment Skyrocketing? Try Live Chat
You see it all the time. You’ve probably done it yourself. It’s one of the highest abandonment r...
Using Outbound Messaging in Field Services (Ft. Terminix)
We talk a lot about outbound messaging here on the Quiq blog. And it’s easy to make connections be...
Is Live Chat Better than Form Filling?
Forms have ruled the online space since the beginning. And they’ve served us well. But are they go...
Is Live Chat Right For Your Website? Use These Questions to Find Out…
It began with corporate businesses. Small chat boxes started appearing in the lower right corner of...