QuiqQuiq

About Max Fortis

Max is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.
eCommerce | 11 min read

The Ultimate eCommerce Customer Service Software Guide For Enterprise Teams

AI | 15 min read

11 Live Chat Best Practices for Exemplary Service

Customer Experience | 10 min read

4 Conversational AI Software Tools for CX and eCommerce in 2026—and How Gen AI is Making Them Better

AI | 12 min read

What Is Conversational Commerce?

Channels | 10 min read

RCS for Business: A Step-by-Step Organizational Roadmap

AI | 14 min read

Conversation Analytics: Turning Every Interaction into Insight

News | 7 min read

Meet Quiq’s New Agentic AI Analyst: Insights Across Human + AI Agent Conversations

AI | 7 min read

AI Assistants: Give Your Human Agents the Same AI Superpowers as Your AI Agents

AI | 11 min read

Voice AI Checklist: How to Evaluate Vendors Beyond Flashy Demos

AI | 5 min read

Scaling CX with Agentic AI: Roku's Groundbreaking Path to Transformation

AI | 8 min read

AI in Customer Service: Interactions and Strategies

Channels | 6 min read

6 Tips to Improve Retail Customer Experience

AI | 10 min read

5 Agentic AI Examples and Use Cases

Channels | 9 min read

15 Tips to Friendly Customer Service

AI | 13 min read

What is AI Automation? Key Benefits and Use Cases

AI | 5 min read

Business Messaging: What it Means for Your Business

AI | 5 min read

Unlock Agent Potential with Quiq’s Real-Time Agent Assist Capabilities

Channels | 9 min read

Rich Communication Services – A Guide for CX Leaders