New Guide:
7 AI Agents Every CX Leader Needs on their Team in 2026

Agentic AI Analysts

Insights that drive results.

Score every conversation, act on what you find, and measure what actually matters.

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Quiq analytics dashboard displaying multi-line trend chart tracking Returns and Exchanges and other conversation topics over time
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Most analytics tell you what your numbers are. Quiq tells you what’s driving them.

Quiq Conversation Metrics panel showing reason for contact, product exchange, color preference, topic, returns and exchanges, estimated CSAT, and estimated customer effort scores

Review every conversation

Score every interaction across AI and human agents, replacing the limited manual sampling that leaves most conversations unreviewed and many issues unseen.

Quiq Insights dashboard displaying AI agent performance metrics including a 95k interactions donut chart and Order Management Ecosystems data over the last 30 days

Measure what matters to your business

Build custom KPIs, metrics, and dashboards, so every insight maps to how your business actually operates.

Quiq Insights dashboard triggering automated actions — sending an alert to managers and updating CRM data based on real-time conversation analytics

Insights that trigger action

Trigger workflows automatically based on findings, such as updating your CRM, sending manager alerts, and flagging churn risks.

Real customers. Real results.

Terminix
$7m
in additional sales
in 9 months
Office Supply
50%+
increase in calls sent to sales associates
Accor
89%
AI CSAT score matching human agents
Panasonic
+75
net promoter score
Brinks
67%
decrease in cost per interaction
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Learn best practices from today's biggest brands

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Unlock the insights hidden in your conversations.

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