Agentic AI Assistants

Quiq’s AI Assistant works alongside your human agents, giving them real-time guidance, drafting responses, and completing routine tasks during a live conversation. An AI Agent handles the conversation directly, without a person involved, and resolves the customer’s request on its own. Both run on the same Process Guides, knowledge base, and integrations, so customers get a consistent, on-brand experience no matter which one they’re talking to. In practice, most enterprises use both: AI Agents to resolve straightforward requests at scale, and AI Assistants to make every human agent perform like your best one when a conversation needs a person.

As a conversation unfolds, the AI Assistant reads the context and surfaces a suggested response, a relevant knowledge article, or a next step, right inside the agent’s existing workspace. Guidance shows up while the conversation is happening, not after the fact in a coaching review.

– Drafted replies are based on how your top agents have handled similar conversations

– Account details and order history pull up automatically, no tab-switching required

– Everything follows the same Process Guides your AI Agents use, so responses stay consistent

New agents ramp up faster because they’re learning from the same playbook that trained your best performers.

Both. Quiq’s AI Assistant goes beyond drafting text. It can complete tasks like submitting a return, updating an account, or logging a CRM entry, so agents aren’t re-entering the same information across multiple systems. That’s a real difference from copilot tools that stop at suggested replies. Removing the manual steps from a conversation cuts handle time and gives agents more room for the parts of the job that need a person, like calming a frustrated customer or handling something genuinely unusual.

The AI Assistant is embedded natively inside Salesforce, Zendesk, ServiceNow, and other major CRM and helpdesk platforms, so agents don’t have to leave the tools they already use. Quiq also offers a standalone Digital Contact Center for teams who’d rather run everything from one unified workspace. Either way, the AI Assistant shares the same integrations, Process Guides, and knowledge base as any AI Agents you deploy, so context carries over cleanly between systems and channels. For the full list of supported integrations, including order systems, scheduling, and payment platforms, see Quiq’s Integrations page.

Every suggestion the AI Assistant offers is grounded in your own Process Guides: plain-language operating procedures that capture your policies, tone, and edge cases instead of relying on generic templates. Quiq’s Verify Claim feature cross-references responses against your trusted data before an agent sends them, catching inaccuracies before they reach a customer. AI Analysts can also score 100% of interactions, not just a sample, against the metrics that matter most to your business, so quality issues get caught early instead of surfacing in a complaint. Learn more on Quiq’s Verified Intelligence page

Results vary by use case, but the pattern holds: agents spend less time on repetitive work and more time on what needs a human touch. At Brinks Home, smarter routing and improved agent tools helped cut cost per contact by 67% and lift CSAT by 18% in a year, freeing agents from manual escalations to focus on higher-value conversations. Other Quiq customers report shorter agent conversation times and faster ramp-up for new hires, since they’re guided by the same intelligence trained on top performers’ best conversations. The exact numbers depend on where you’re starting from, but the direction is consistent: fewer repetitive tasks, faster resolutions, and agents who stick around longer.

Learn more about Brinks Home