Agentic AI in Retail e-Commerce
AI agents that keep every interaction
on-brand.
Turn every shopper interaction into an opportunity, whether they’re browsing, buying, or returning, with agentic AI built for retail e-commerce companies.
Deliver results for retail
Keep customers coming back with agentic AI built for high-volume e-commerce.
Build the loyalty that brings shoppers back.
Deliver consistent, on-brand service across every channel — voice, chat, SMS, Apple Messages, and WhatsApp — without losing context at a single handoff.
Convert browsers into repeat buyers.
Engage shoppers at the right moment with personalized product recommendations and proactive prompts that reduce cart abandonment.
Cut cost per interaction without cutting corners.
Shift volume from live phone support to agentic and digital channels, so your team can handle more. Peak season no longer means peak hiring.
Built for every moment in the retail journey
Improve conversion, reduce handle time, and increase customer loyalty.
Guided shopping
Give shoppers personalized guidance based on their needs, preferences, and past purchases.
Order
status
Allow customers to track orders and get delivery updates across chat, SMS, email, and voice.
Returns and exchanges
Guide customers through the full return or exchange process instantly, with AI that follows your policies.
Post-purchase support
Keep customers informed after checkout with proactive shipping updates and fast issue resolution.
Loyalty management
Help customers update accounts, check loyalty balances, and redeem rewards instantly.
51%
of voice sales inquiries converted into orders
A Fortune 500 Office Supply retailer used Quiq to automate routine phone inquiries, freeing associates for high-intent sales. This shift turned a fragmented voice channel into a visible, high-performing revenue engine for stores.
The outcomes speak for themselves
Global brands trust Quiq to deliver faster resolution, with AI experiences that stay true to their brand.
Are you ready for peak season?
Get AI on your side.
Frequently Asked Questions (FAQs)
How does agentic AI reduce cart abandonment and increase conversion for retail brands?
Agentic AI agents engage shoppers at the moment they’re deciding whether to buy, not after they’ve already left. Quiq’s AI agents surface personalized product recommendations, answer sizing or fit questions, and prompt shoppers who pause mid-purchase, based on past purchase history and real-time context. A Fortune 500 office supply retailer used Quiq to shift routine phone inquiries to AI, freeing associates for high-intent sales conversations, and converted 51% of voice sales inquiries into orders. Retail teams are also increasingly pairing this with proactive messaging, like restock alerts or SMS nudges, to bring shoppers back before they buy elsewhere.
Can AI agents handle returns and exchanges according to our specific policies?
Yes. Quiq’s AI agents follow your exact policies, not generic rules, guiding customers through returns and exchanges step by step and checking eligibility against your own return windows, restocking fees, and product exceptions before responding. Quiq’s Verify Claim feature cross-references every response against your grounded data before it reaches the customer, which prevents the AI from approving a return that falls outside your policy. If a case needs judgment, like a damaged item or a loyalty exception, the AI hands off to a human agent with the full conversation history attached, so nothing gets re-explained.
How does Quiq keep customer service consistent across channels during peak season?
Quiq trains one AI agent using natural-language Process Guides, then deploys it across voice, chat, SMS, Apple Messages, and WhatsApp, so a shopper gets the same brand voice and the same answer no matter which channel they use. Context carries with them if they switch, say from a text thread to a phone call, so they never repeat themselves. That matters most during peak windows like Q4, when retailers have historically had to staff up call centers for a few weeks a year. With Quiq, retailers can absorb seasonal spikes in inquiry volume without a seasonal hiring cycle.
What results have retailers actually seen using Quiq's AI agents?
Results vary by use case, but a few examples:
– A Fortune 500 office supply retailer converted 51% of voice sales inquiries into orders after shifting routine calls to Quiq’s AI, turning a cost center into a revenue channel.
– A national furniture and home goods retailer cut support escalations to human agents by 33% and had its highest sales day in company history after adding proactive AI and product recommendations.
– Molekule increased CSAT by 42% and surpassed its resolution goals by 20%.
These gains typically come from combining self-service automation with proactive, personalized outreach.
How is an AI agent different from a standard retail chatbot?
Older retail chatbots match a shopper’s question to one pre-written answer and stop there. Quiq’s AI agents reason across your product catalog, order systems, and policies to take action, completing an exchange, rebooking a delivery, or applying a loyalty discount, instead of just describing how a customer could do it themselves. Every decision is also visible: Process Guides show exactly which steps the AI agent followed, and Verify Claim checks each response against your data before it’s sent, so retail teams can see and adjust the agent’s logic without submitting a ticket to engineering.